Accounts Receivable Operations Manager

Brooks Automation, Inc.; Chelmsford (MA); Hybrid; USD 94,000 - 128,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Paid Holidays

Job summary

Brooks Automation is seeking an Accounts Receivable Operations Manager to lead AR activities, maintain portals, and drive collections with a global operations mindset.

You will develop SOPs, KPIs, and dashboards while mentoring the AR team. The role blends in-office collaboration with remote work flexibility and requires a strong customer-facing, data-driven approach.

Qualifications

• Bachelor's Degree in Finance, Accounting, Business Administration, or related field.
• 7+ years of Accounts Receivable, Order-to-Cash, or Credit & Collections experience.
• 3+ years of supervisory or leadership experience.
• Experience working in a global business environment.
• Strong customer-facing communication skills.
• Advanced Microsoft Excel and reporting capabilities.
• Experience leading cross-functional initiatives.

Responsibilities

• AR Operations Leadership: supervise daily AR operational activities, establish SLAs, develop SOPs, ensure policy compliance, support scaling initiatives.
• Portal Administration & Customer Enablement: own customer invoice portals, oversee portal submissions, onboarding requirements, and reporting.
• Customer Inquiry Management: manage shared mailboxes, respond to invoice/payment inquiries, oversee reconciliations and KPI reporting.
• Collections & Escalation Management: lead global collection activities, escalate risks and past-due issues, review disputed balances.
• Reporting & Analytics: deliver weekly/monthly AR reports, build executive dashboards, analyze DSO and aging, support cash forecasting.

Skills

Accounts Receivable

Order-to-Cash

Credit & Collections

Leadership

Excel

Reporting

Cross-functional Collaboration

Global Operations

Education

Bachelor's Degree in Finance/Accounting/Business Administration

Tools

Oracle ERP

Job description

Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and atmospheric robots for semiconductor manufacturing (www.brooks.com). Are you looking for a place where you can be part of a transformation? Join us at Brooks Automation and be a part of a dynamic organization that is shaping the future of technology.

Accounts Receivable Operations Manager Job Description

The Accounts Receivable Operations Manager is responsible for leading critical Accounts Receivable operational functions including customer portal administration, inquiry management, collections oversight, reporting and analytics, and customer escalations. This role serves as the operational leader for day-to-day AR activities, ensuring timely invoice delivery, exceptional customer support, effective collection efforts, and accurate performance reporting. The individual will drive process improvements, enhance customer satisfaction, support working capital objectives, and provide leadership during organizational growth and transformation initiatives.

The ideal candidate has a strong background in Accounts Receivable, customer-facing operations, collections management, and process improvement within a global manufacturing or technology environment.

Key Responsibilities

AR Operations Leadership

• Supervise daily AR operational activities
• Establish and monitor service level agreements (SLAs)
• Develop standard operating procedures and controls
• Ensure compliance with company policies and audit requirements
• Support organizational scaling and process transformation initiatives

Portal Administration & Customer Enablement

• Own customer invoice portals and e-invoicing platforms
• Oversee portal submissions, maintenance, monitoring, and issue resolution
• Manage customer onboarding requirements and billing compliance
• Coordinate with Sales, Customer Service, and IT on portal-related requests
• Develop portal performance and compliance reporting

Customer Inquiry Management

• Lead management of AR shared mailboxes and customer support workflows
• Ensure timely responses to invoice and payment-related inquiries
• Oversee account reconciliations and statement requests
• Develop customer service KPIs and reporting

Collections & Escalation Management

• Provide leadership and direction to global collection activities
• Support strategic collection initiatives
• Review disputed and aged balances
• Lead customer payment escalations
• Escalate collection risks and significant past-due issues to leadership

Reporting & Analytics

• Deliver weekly and monthly AR reporting packages
• Develop executive dashboards and KPI scorecards
• Analyze trends related to DSO, collections, disputes, and aging
• Support cash forecasting activities
• Identify opportunities for process improvement using data and analytics

First-Line Escalation Management

Act as the primary escalation point for:

• Customer payment disputes
• High-value past due balances
• Invoice delivery and portal issues
• Collection challenges
• Customer service concerns

Leadership Responsibilities

• Coach and develop AR team members
• Assist with performance management and workforce planning
• Support hiring, onboarding, and training activities
• Foster a customer-focused, performance-driven culture
• Promote continuous improvement and operational excellence

Qualifications Required

• Bachelor's Degree in Finance, Accounting, Business Administration, or related field experience
• 7+ years of Accounts Receivable, Order-to-Cash, or Credit & Collections experience
• 3+ years of supervisory or leadership experience
• Experience working in a global business environment
• Strong customer-facing communication skills
• Advanced Microsoft Excel and reporting capabilities
• Experience leading cross-functional initiatives

Preferred

• Semiconductor, manufacturing, technology, or industrial industry experience
• Oracle ERP experience
• Shared services leadership experience
• Continuous improvement or Lean process experience

Compensation Base Salary Range

Base Salary Range: $94,280.13 USD to $127,555.47 USD Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for an annual discretionary bonus.

Benefits

At Brooks, we offer the following benefits for this position, subject to applicable eligibility requirements: Medical, Dental, Vision and Disability Insurance 401(k) Plan Exempt employees are provided company paid holidays and Flexible Vacation to enjoy personal time off and incidental sickness. Have a question about our benefits and compensation package? Your recruiter can share more with you during the hiring process.

Work Location & Flexibility

At Brooks, we aim to foster a collaborative and engaging environment while offering flexibility where possible. Work arrangements may include a mix of in-office and remote work, depending on the nature of the role and business needs. Specific expectations will be shared during the interview process.

Diversity and Inclusion Statement

Brooks is committed to fostering a diverse and inclusive workplace and proudly serves as an equal-opportunity employer. We welcome all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics. Diversity enhances our innovative capabilities and strengthens our ability to serve our customers and communities effectively.

Disabilities Accommodation

For applicants with disabilities requiring accommodations, don't hesitate to get in touch with [e-mail] or call [phone] to discuss your needs.

EEO Law Statement

Review EEO Law & EEO Statement.

E-Verify Participation

Brooks Automation participates in E-Verify® to confirm eligibility for employment in the United States. For more details, visit www.dhs.gov/E-Verify. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Company History

Since our founding in 1978, Brooks Automation has been a leading automation provider and trusted partner to the global manufacturing industry. Our customers choose the Brooks Automation platform because we consistently deliver best-in-class reliability and cost of ownership, with a solution that is optimized for value within their application. We deliver value through our understanding of the application challenge, providing solutions at scale that create an automated advantage for our customers. We are committed to innovation by continuously developing new product offerings and partnering with our customers to integrate solutions for their manufacturing process tools. This benefits our customers with improved throughput and yield and a lower cost of ownership.