Accounts Receivable Manager

CFS; Grand Rapids (MI); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Bonus opportunities

Health insurance

401(k) with company match

Job summary

CFS in Grand Rapids, MI is seeking an experienced Accounts Receivable Manager to lead a high-volume billing and collections operation within a healthcare-focused organization.

This hands-on leadership role focuses on coaching a 12–15 person AR team, improving processes, driving cash flow, and ensuring compliance with regulations while partnering with internal stakeholders.

The role offers a base salary of $70,000–$80,000 plus bonus opportunities and a comprehensive benefits package.

Qualifications

• 5+ years of Accounts Receivable and Collections leadership experience.
• Experience managing teams of 7 or more employees.
• Strong background in insurance billing, healthcare collections, or related revenue cycle functions.
• Experience with customer-facing collections and payment resolution.
• Proven ability to improve processes and drive operational efficiencies.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Experience working in a high-volume environment with multiple locations or business units.
• Bachelor's degree preferred but not required.

Responsibilities

• Lead, coach, and develop a team of 12-15 accounts receivable professionals.
• Manage day-to-day AR operations, ensuring timely collections and accurate account management.
• Oversee insurance billing, private-pay collections, and aging account resolution.
• Partner with internal departments to improve payment collection processes and reduce outstanding balances.
• Review AR metrics, aging reports, cash application activity, and collection performance.
• Establish and maintain policies, procedures, and best practices for accounts receivable operations.
• Handle escalated customer account issues and provide resolution support.
• Collaborate with third-party vendors and external collection agencies when necessary.
• Support branch and operational teams with billing, collections, and account reconciliation questions.
• Identify opportunities for automation, efficiency improvements, and workflow enhancements.
• Prepare and present reports and performance updates to leadership.
• Ensure compliance with company policies and industry regulations.

Skills

Leadership

Insurance billing

Healthcare collections

Process improvement

Analytical skills

Communication

Education

Bachelor's degree

Job description

Salary: $70,000 - $80,000 + Bonus/Incentive Opportunities

Position Overview

Our client is seeking an experienced Accounts Receivable Manager to lead a high-volume collections and billing operation within a growing healthcare-related organization. This is a hands‑on leadership role responsible for overseeing daily accounts receivable activities, developing team members, improving processes, and driving cash flow performance.

The ideal candidate will bring strong leadership experience, insurance billing knowledge, customer-facing collections expertise, and a passion for process improvement.

Key Responsibilities

• Lead, coach, and develop a team of 12-15 accounts receivable professionals.
• Manage day-to-day AR operations, ensuring timely collections and accurate account management.
• Oversee insurance billing, private-pay collections, and aging account resolution.
• Partner with internal departments to improve payment collection processes and reduce outstanding balances.
• Review AR metrics, aging reports, cash application activity, and collection performance.
• Establish and maintain policies, procedures, and best practices for accounts receivable operations.
• Handle escalated customer account issues and provide resolution support.
• Collaborate with third-party vendors and external collection agencies when necessary.
• Support branch and operational teams with billing, collections, and account reconciliation questions.
• Identify opportunities for automation, efficiency improvements, and workflow enhancements.
• Prepare and present reports and performance updates to leadership.
• Ensure compliance with company policies and industry regulations.

Qualifications

• 5+ years of Accounts Receivable and Collections leadership experience.
• Experience managing teams of 7 or more employees.
• Strong background in insurance billing, healthcare collections, or related revenue cycle functions.
• Experience with customer-facing collections and payment resolution.
• Proven ability to improve processes and drive operational efficiencies.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Experience working in a high-volume environment with multiple locations or business units.
• Bachelor's degree preferred but not required.

Preferred Qualifications

• Experience managing offshore or third-party vendor relationships.
• Healthcare, insurance, or medical billing industry experience.
• Experience implementing process improvements or automation initiatives.

What Makes This Opportunity Attractive

• High-impact leadership role with visibility across the organization.
• Opportunity to influence processes, policies, and operational improvements.
• Stable organization with long‑tenured employees and strong growth outlook.
• Collaborative culture focused on employee development and community involvement.
• Competitive benefits package, bonus opportunities, retirement plan, and additional employee perks.

Compensation & Benefits

• Base salary: $70,000 - $80,000
• Performance-based incentive opportunities
• Annual bonus potential
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Employee assistance programs
• Additional employee recognition and retention programs

Location: Grand Rapids, MI Area

Interview Process: Streamlined process with an initial interview and quick hiring timeline.