Accounts Receivable Generalist

Classic Granite and Marble; Virginia (MN); On-site; USD 38,000 - 52,000; Full time

Job summary

Classic Granite and Marble in Powhatan, VA, is seeking an Account Coordinator to support onboarding, setup, and ongoing maintenance of builder and contractor accounts. You will ensure account information, pricing structures, and contacts are accurate in our systems, serving as a key link between clients, project managers, and sales reps to deliver a seamless customer experience.

This in-person role requires strong communication, organization, and a customer-focus mindset, with about 20% local

Qualifications

• High school graduate or GED.
• Must be 18+ and legally eligible to work in the United States.
• 2–4 years of experience in account coordination, customer service, sales support, or operations.
• Experience working with CRM or sales systems.
• Strong organizational skills with the ability to manage multiple accounts and priorities.
• Detail-oriented with strong accuracy in data and documentation.

Responsibilities

• Coordinate onboarding of new accounts by ensuring forms, documentation, contacts, and pricing are entered into the sales system.
• Maintain and audit existing accounts for accuracy of contacts, pricing, and documentation; perform semi-annual account reviews.
• Serve as a liaison between project managers, outside sales reps, and clients to address questions and ensure clear communication.
• Communicate updates to clients regarding pricing changes, product offerings, and builder program updates with leadership coordination.
• Present client reviews and feedback to the Director of Operations to improve service and processes.
• Proactively engage clients by showing showroom tours and coordinating introductions to project managers and leadership.
• Cross-train and back up into other functions as needed; perform other tasks as assigned.

Skills

Communication skills

Organizational skills

Attention to detail

Problem-solving

Multitasking

Education

High school diploma or GED

Tools

CRM software

CGM proprietary software

Job description

Classic Granite and Marble has been in business for 19 years and is Virginia's largest and premier stone fabricator. We have a beautiful showroom that leads into our office spaces, and our fabrication facility and warehouse are also located onsite. We offer full time hours and benefits and we are conveniently located 6 minutes from Westchester Commons, in Powhatan, VA. We rely on our team members to provide exceptional white glove service to all of our customers. Teamwork is one our key success tools. If you are team oriented, customer focus, detailed, and ready for a new challenge,

Job Overview

Responsible for supporting the onboarding, setup, and ongoing maintenance of builder and contractor accounts. This role ensure s all account information, documentation, pricing structures, and contacts are accurate within company systems. The Account Coordinator serves as a key communication link between clients, project managers, and sales representatives to ensure a seamless customer experience, while also gathering client feedback to improve operations and service delivery

Job requirements include:

• 40% Coordinate onboarding of new accounts by ensuring all required forms, documentation, contacts and pricing levels are completed and properly entered into the company sales system. Train new clients on company processes including scheduling of jobs, purchase order requirements, showroom expectations, and key contacts.
• 20% Maintain and audit existing accounts to ensure accuracy of contact information, pricing levels, and documentation. Complete semi-annual account reviews and update SOPs as needed.
• 15% Serve as a liaison between project managers, outside sales representatives, and clients to address questions, resolve issues, and ensure clear communication across all parties.
• 10% Communicate updates to clients regarding pricing changes, product offerings, and builder program updates in coordination with the leadership team.
• 10% Present client reviews, feedback, and opportunities for improvement to the Director of Operations. Act as the voice of the customer by gathering and sharing feedback to improve service and processes.
• 5% Proactively engage clients by encouraging showroom tours, coordinating introductions to project managers and leadership, and supporting relationship-building efforts.
• Fast-paced environment; must be able to multi-task and manage multiple accounts and priorities simultaneously.
• Strong attention to detail with the ability to maintain accurate records and documentation.
• Excellent verbal and written communication skills.
• Successfully communicate across all levels of the organization, including external customers.
• Strong interpersonal communication skills; maintain excellent working relationships with co-workers, vendors, and customers.
• Ability to learn and utilize company systems, including CGM proprietary software.
• Good problem-solving capability; analytical and process-oriented mindset.
• Be able to work a flexible schedule as business needs arise.

Cross train and back up into other functions as needed in accounting.

Other tasks as assigned.

Work Environment

This is an in-person position based in the company showroom in Powhatan, VA. The role requires regular on-site collaboration with internal teams and clients with approximately 20% local travel for client meetings and support.

Minimum Qualifications

Must be 18 years of age or older.

Must be legally permitted to work in the United States.

Education Required

High school graduate or GED.

Preferred Qualifications

• 2-4 years of experience in account coordination, customer service, sales support, or operations
• Experience working with CRM or sales systems
• Strong organizational skills with the ability to manage multiple accounts and priorities
• Detail-oriented with strong accuracy in data and documentation
• Ability to build and maintain professional relationships with clients and internal teams
• Experience in construction, building materials or kitchen and bath industry preferred