Customer Experience Coordinator (Stone & Marble)

Classic Granite and Marble; Virginia (MN); On-site; USD 32,000 - 48,000; Full time

Job summary

Classic Granite and Marble in Powhatan, VA, is seeking a Customer Service Assistant to support internal and external customers as a public-facing team member on a variety of project tasks.

The role involves responding to issues, documenting conversations, maintaining records, and coordinating with manufacturers for warranty claims. Training new staff and staying informed on service methods are expected.

Qualifications

• Proficiency in Microsoft Office.
• Understanding of mobile devices, cameras and related applications.
• Outstanding written and verbal communication skills.
• Excellent interpersonal skills.

Responsibilities

• Responding to customer service issues in a timely manner.
• Effectively communicating information to both internal and external customers.
• Maintaining accurate records and documenting all customer service activities and discussions.
• Send post installation surveys to customers.
• Liaison between customers and manufacturers for warranty claims.
• Create, distribute, and collect documents on behalf of Classic Granite & Marble.
• Perform follow up on open service tickets to ensure completion.
• Staying informed on installation and service methods to speak confidently with customers.
• Participate in training new employees.

Skills

Reading Comprehension

Active Listening

Writing

Speaking

Critical Thinking

Active Learning

Empathy

Coordination

Negotiation

Complex Problem Solving

Judgment and Decision Making

Time Management

Tools

Microsoft Office

Job description

Classic Granite and Marble in Powhatan, VA, is seeking a Customer Service Assistant to support internal and external customers as a public-facing team member on a variety of project tasks.

The role involves responding to issues, documenting conversations, maintaining records, and coordinating with manufacturers for warranty claims. Training new staff and staying informed on service methods are expected.