Accounts Receivable Customer Service Representative

Lower Huron Chemical & Supply; Wayne (MI); On-site; USD 35,000 - 48,000; Full time

Job summary

Lower Huron Chemical & Supply is seeking a detail-oriented Accounts Receivable & Customer Service Representative to manage daily AR activities and deliver professional support to customers. This role emphasizes accurate billing, payment posting, reconciliation, and timely follow-up on outstanding balances.

You will collaborate with internal teams to resolve invoice questions, process credits, and maintain accurate AR records while delivering friendly, responsive service across channels.

Qualifications

• High school diploma or equivalent; accounting or business education preferred.
• Accounts receivable, billing, accounting, or customer service experience strongly preferred.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills. Strong organizational and time-management abilities.
• Ability to handle confidential financial and customer information.
• Comfortable communicating with customers regarding outstanding balances and payments.
• Proficiency with Microsoft Office, particularly Excel.
• Experience with accounting or ERP software is a plus.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.

Responsibilities

• Process and post customer payments accurately and in a timely manner.
• Prepare, review, and distribute customer invoices and account statements.
• Monitor outstanding balances and follow up on past-due accounts.
• Contact customers regarding overdue invoices and arrange payment when appropriate.
• Research and resolve payment discrepancies, short payments, credits, and account variances.
• Reconcile customer accounts and maintain accurate accounts receivable records.
• Issue credit memos, adjustments, and refunds according to company policies.
• Maintain accurate documentation of customer communications and collection activities.
• Assist with month-end accounts receivable reporting and reconciliation.
• Work closely with the accounting team to resolve account issues and maintain accurate financial records.
• Respond to customer inquiries regarding invoices, payments, account balances, credits, and billing concerns.
• Provide friendly, professional, and timely customer service by phone, email, and other communication channels.
• Investigate customer concerns and coordinate with internal departments to resolve issues.
• Explain billing policies, payment terms, and account information clearly to customers.
• Build and maintain positive relationships with customers while handling sensitive payment-related conversations professionally.
• Escalate complex billing or customer issues to the appropriate department or manager.
• Help prepare AR metrics and reports for management.

Skills

Accounts receivable

Customer service

Invoicing and payment processing

Account reconciliation

Problem-solving

Data entry and recordkeeping

Professional communication

Microsoft Excel

Attention to detail

Time management

Education

High school diploma or equivalent; accounting or business education preferred

Tools

Microsoft Excel

ERP software

Job description

Job Description

Job Description

We are seeking a detail-oriented and customer-focused Accounts Receivable & Customer Service Representative to manage daily accounts receivable activities while providing professional and responsive support to customers. This position is responsible for accurate billing and payment processing, account reconciliation, collections follow-up, and resolving customer account questions in a timely and courteous manner.

The ideal candidate is organized, dependable, comfortable working with numbers, and able to communicate effectively with both customers and internal departments.

Key Responsibilities

Accounts Receivable

• Process and post customer payments accurately and in a timely manner.
• Prepare, review, and distribute customer invoices and account statements.
• Monitor outstanding balances and follow up on past-due accounts.
• Contact customers regarding overdue invoices and arrange payment when appropriate.
• Research and resolve payment discrepancies, short payments, credits, and account variances.
• Reconcile customer accounts and maintain accurate accounts receivable records.
• Issue credit memos, adjustments, and refunds according to company policies.
• Maintain accurate documentation of customer communications and collection activities.
• Assist with month-end accounts receivable reporting and reconciliation.
• Work closely with the accounting team to resolve account issues and maintain accurate financial records.

Customer Service

• Respond to customer inquiries regarding invoices, payments, account balances, credits, and billing concerns.
• Provide friendly, professional, and timely customer service by phone, email, and other communication channels.
• Investigate customer concerns and coordinate with internal departments to resolve issues.
• Explain billing policies, payment terms, and account information clearly to customers.
• Build and maintain positive relationships with customers while handling sensitive payment-related conversations professionally.
• Escalate complex billing or customer issues to the appropriate department or manager.

Qualifications

• High school diploma or equivalent required; accounting or business education preferred.
• Accounts receivable, billing, accounting, or customer service experience strongly preferred.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.Strong organizational and time-management abilities.
• Ability to handle confidential financial and customer information.
• Comfortable communicating with customers regarding outstanding balances and payments.
• Proficiency with Microsoft Office, particularly Excel.
• Experience with accounting or ERP software is a plus.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.

Key Skills

• Accounts receivable and collections
• Customer service
• Invoicing and payment processing
• Account reconciliation
• Problem-solving
• Data entry and recordkeeping
• Professional communication
• Microsoft Excel
• Attention to detail
• Time management

Work Environment

This is a collaborative position that works closely with accounting, sales, operations, and customers. The successful candidate should be comfortable balancing financial responsibilities with a high level of customer interaction.

Performance Expectations

Success in this role will be measured by accurate and timely processing of receivables, effective follow-up on outstanding accounts, accurate account records, timely resolution of customer concerns, and maintaining positive customer relationships.

Company Description

Family owned distributor of cleaning supplies and equipment since 1978.

Company Description

Family owned distributor of cleaning supplies and equipment since 1978.