Accounts Receivable Coordinator: Collections & Service

ArcBest; Fort Smith (AR); On-site; USD 25,000 - 39,000; Full time

Job summary

ArcBest is seeking an Accounts Receivable Coordinator in Fort Smith, AR. The role oversees daily account balances, identifies delinquent payments, and leads collections by contacting customers and investigating non-payment circumstances.

The position emphasizes solving payment issues, maintaining strong customer relations, and supporting revenue growth across the enterprise. A business-focused bachelor's degree is preferred, with finance/accounting experience and proficiency in Microsoft Office.

Qualifications

• Bachelor's Degree in Business emphasis is preferred.
• Prior finance, billing, accounting, or relevant experience is preferred.
• Proficient in Microsoft Office Suite.

Responsibilities

• Resolve past due issues, billing disputes, and misapplied payments to ensure timely payments.
• Identify root causes of late payments and implement solutions.
• Provide high level customer service for internal and external customers.
• Handle account balance inquiries efficiently.
• Maintain a positive attitude in a high-pressure environment.
• Build and grow internal and external business relationships to increase revenue and customer experience.
• Improve quality and productivity through the Quality Process for past-due accounts.
• Work in a team to meet department and individual goals.
• Other duties and projects as assigned.

Skills

Attention to detail

Effective communications

Financial services management

Flexibility

Information capture

Managing multiple priorities

Problem solving

Relationship management

Education

Bachelor's degree in Business

Tools

Microsoft Office Suite

Job description

ArcBest is seeking an Accounts Receivable Coordinator in Fort Smith, AR. The role oversees daily account balances, identifies delinquent payments, and leads collections by contacting customers and investigating non-payment circumstances.

The position emphasizes solving payment issues, maintaining strong customer relations, and supporting revenue growth across the enterprise. A business-focused bachelor's degree is preferred, with finance/accounting experience and proficiency in Microsoft Office.