Accounts Receivable Collector

Neumo; Centreville (VA); On-site; USD 52,000 - 68,000; Full time

Job summary

Neumo is seeking a results-driven SaaS Accounts Receivable Collector in Centreville, VA. The role focuses on timely cash collection while protecting user retention, through empathetic yet firm outreach to customers with outstanding invoices.

Responsibilities include high-volume daily outreach, documenting collection activities in the billing system, assisting with payment processing and portal access, and coordinating with Customer Success to mitigate churn.

Qualifications

• 3+ years in high-volume B2B accounts receivable or collections.
• Excellent verbal and written communication skills with professional composure.
• Experience navigating recurring subscription billing schedules.

Responsibilities

• Proactive outreach via phone and email to customers with outstanding balances.
• Maintain documentation of collection activities, payment promises, and updates in the billing platform.
• Assist clients with processing payments and setting up ACH/Wire details; resolve portal login issues.
• Identify signs of distress and coordinate with Customer Success to mitigate churn.

Skills

Accounts receivable

B2B collections

Phone & email outreach

CRM / billing platforms

Tools

SaaS billing system

Job description

Position Overview

We are looking for a results-driven SaaS Accounts Receivable Collector to manage daily outreach for outstanding invoices. In a SaaS structure, a missed payment can lead to service suspension; therefore, this role requires an empathetic yet firm communicator who ensures timely cash collection while protecting user retention.

Key Responsibilities

• Proactive Outreach: Execute high-volume daily outreach via phone and email to customers with outstanding balances in compliance with company timelines.
• Account Maintenance: Maintain clean documentation of all collection activities, payment promises, and customer updates within the billing platform.
• Payment Processing: Assist clients with processing credit card transactions, setting up ACH/Wire details, and clarifying portal login issues.
• Churn Mitigation: Identify signs of customer distress or product dissatisfaction during calls and coordinate with Customer Success to mitigate involuntary churn risk.

Qualifications

• 3+ years of experience in high-volume B2B accounts receivable or collections.
• Excellent verbal and written communication skills with a track record of maintaining professional composure.
• Experience navigating recurring subscription billing schedules.

Work Environment

• Office setting with a moderate noise level.
• The employee will work at an individual workstation, using a telephone and computer.

Physical Demands

• Must be able to remain seated for extended periods.
• Regular use of a computer and other office machinery, such as printers and copy machines.
• Occasional movement around the office.
• Frequent communication via telephone.

Neumo Summary

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

8am-5pm (Mon, Tues, Thurs onsite)