Client Relations Representative (On-Site)

Neumo; Birmingham (AL); On-site; USD 38,000 - 52,000; Full time

Job summary

Neumo seeks a dedicated customer support professional to help Clients and Taxpayers via phone, email, and written correspondence. You will assist with new client implementations and act as a primary contact for clients and services, including payment processing and follow-ups.

Responsibilities include handling inquiries, collaborating with departments for timely responses, and producing regular reports for the Accounting team. The role emphasizes accuracy, responsiveness, and client satisfaction.

Qualifications

• Customer service experience preferred.
• Experience with business bank reconciliation preferred.
• Proficiency in MS Office (Excel/Word).
• Ability to prioritize work and communicate clearly.

Responsibilities

• Handle inbound/outbound calls and emails, resolve issues.
• Prepare monthly reports for Accounting.
• Coordinate with other departments for training and requests.
• Ensure quality customer support for clients and taxpayers.

Skills

MS Office

Prioritization

Effective communication

Education

Customer service experience

Bank reconciliation experience

Tools

Microsoft Excel

Microsoft Word

Job description

Job Summary:

Responsible for providing quality customer support for Clients and Taxpayers through phones, email, and correspondence, new client implementations and at times, being the main point of contact for existing and new clients/services, processing of payments, and providing follow-up for Clients and Supervisors.

Duties and Responsibilities:

• Inbound/outbound telephone customer service, handle support emails, refunds, research, resolve, and record problems.
• Work in conjunction with other departments for training, data entry, taxpayer support and communications.
• Review ordinances/acts/legislation to become familiar with requirements, rates, municipal workflows, and representatives of city/county government.
• Responsible for providing monthly (or as requested) reports to the Accounting Department.
• Responsible for daily, weekly, and monthly distribution of recon reports.
• Assist with research for client requests.
• Assist staff in research, resolve and record problems.
• Always ensure quality customer support for Avenu clients (and taxpayers) through email and phone system.
• Perform other duties as assigned.

Education and Experience:

• Customer service experience preferred.
• Experience with business bank reconciliation preferred.

Knowledge, Skills and Abilities:

• Must be proficient with Microsoft Office including Excel and Word.
• To perform this job successfully, an individual must be able to prioritize work activities.
• Must be able to speak effectively with customers or employees of organization

Work Environment:

The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual work station, using telephone and computer

Physical Demands:

• Must be able to remain in a stationary position for most of the day
• Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
• This position needs to occasionally move about inside the office
• The person in this position frequently communicates via telephone

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.