AR Collections Specialist

SOLID SURFACE CARE, INC; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

SOLID Surface Care, Inc. in Charlotte, NC is seeking an AR Collections Specialist to manage customer accounts, pursue timely payments, and help maintain healthy cash flow. You will collaborate with Billing, Operations, and Sales, resolve discrepancies, and ensure accurate records in the ERP system.

This full-time role requires strong communication, organization, and problem-solving skills. The position focuses on proactive follow-up with customers, researching issues, and reducing past-due

Qualifications

• 2–3 years of experience in accounts receivable or collections.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Effective time management and follow-up skills.
• Ability to research account discrepancies and resolve issues.
• Proficiency with Microsoft Excel; experience with an ERP/accounting system is preferred.

Responsibilities

• Monitor and manage assigned customer accounts to ensure timely collection of outstanding receivables.
• Contact customers by phone, email, and written correspondence regarding past-due invoices and payment commitments.
• Research and resolve payment discrepancies, billing questions, and account disputes in coordination with internal departments.
• Follow up on promised payments and maintain accurate, detailed collection notes and account records in the ERP system.
• Reconcile customer accounts and identify unapplied payments, short payments, and outstanding balances requiring follow-up.
• Partner with Billing, Operations, Sales, and other internal teams to address issues delaying payment and facilitate timely resolution.
• Submit invoices, statements, and supporting documentation through customer and third-party payment portals as needed.
• Monitor aging reports, prioritize collection activities, and escalate significantly delinquent accounts or unresolved disputes to management.
• Maintain accurate account documentation and follow established company policies and collection procedures.
• Support process improvements that strengthen collection practices, reduce days sales outstanding (DSO), and improve cash flow.
• Perform other duties and special projects as assigned.

Skills

Verbal and written communication

Organizational skills

Time management

Research account discrepancies

Tools

Microsoft Excel

ERP system

Job description

• Location 3820 Rose Lake Dr.,Charlotte, NC, 28217,United States
• Employee Type FT Exempt

Description

AR Collections Specialist

Department: Finance
Position Location: Charlotte, NC
Reports To: Accounts Receivable Manager
Employment Type: Full-Time, Non-Exempt

Position Summary

The AR Collections Specialist is responsible for managing customer accounts and collecting outstanding receivables to support timely payments and maintain healthy cash flow. This role focuses on proactive follow-up with customers, resolving payment discrepancies, researching account issues, and partnering with internal teams to reduce past-due balances and improve collection effectiveness.

Responsibilities

• Monitor and manage assigned customer accounts to ensure timely collection of outstanding receivables.
• Contact customers by phone, email, and written correspondence regarding past-due invoices and payment commitments.
• Research and resolve payment discrepancies, billing questions, and account disputes in coordination with internal departments.
• Follow up on promised payments and maintain accurate, detailed collection notes and account records in the ERP system.
• Reconcile customer accounts and identify unapplied payments, short payments, and outstanding balances requiring follow-up.
• Partner with Billing, Operations, Sales, and other internal teams to address issues delaying payment and facilitate timely resolution.
• Submit invoices, statements, and supporting documentation through customer and third-party payment portals as needed.
• Monitor aging reports, prioritize collection activities, and escape significantly delinquent accounts or unresolved disputes to management.
• Maintain accurate account documentation and follow established company policies and collection procedures.
• Support process improvements that strengthen collection practices, reduce days sales outstanding (DSO), and improve cash flow.
• Perform other duties and special projects as assigned.

Qualifications

Required

• 2-3 years of experience in accounts receivable, collections, or a related accounting function.
• Strong verbal and written communication skills, with the ability to communicate professionally with customers and internal teams.
• Strong organizational skills and attention to detail, with the ability to manage multiple accounts and competing priorities.
• Effective time management and follow-up skills.
• Ability to research account discrepancies, identify issues, and support timely resolution.
• Proficiency with Microsoft Excel and experience using an ERP or accounting system preferred.

Working Conditions

Work is performed primarily in a standard office environment, with extended computer use and occasional work beyond standard hours during reporting, close, system implementation or acquisition cycles. Travel is expected to be less than 5%.

About SOLID

Founded in 1996 in Charlotte, North Carolina, SOLID Surface Care, Inc. is the nation's largest self-performing facility care company. SOLID provides science-based cleaning, disinfection, restoration and maintenance for hard and soft surfaces, with a commitment to environmentally conscious methods and a best-in-class client experience.

SOLID Surface Care, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law.

Disclaimer

This job description outlines the general nature and level of work performed and is not an exhaustive list of duties, responsibilities or qualifications. Duties may change based on business needs. This description does not constitute an employment contract.