Accounts Receivable & Collections Specialist

Socket.dev; Irvine (CA); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

401K match

Paid vacation

Paid sick leave

Paid holidays

Job summary

Socket.dev is seeking a Customer Service/Accounts role in Irvine, CA to support homeowners and clients with billing, payments, and inquiries. The position emphasizes accurate processing of payments, timely communication, and cross-functional collaboration to resolve financial issues.

The role requires strong communication, attention to detail, and excellent organizational skills. A friendly team environment with comprehensive benefits and regular training is offered as part of our commitment to

Qualifications

• HOA (property management) experience preferred but not required
• Excellent communication skills (both written & verbal)
• Strong attention to detail
• Customer service driven
• Strong organizational, customer service, and time management skills
• Critical thinking and problem solving skills
• Proficient in Microsoft Office Suite

Responsibilities

• Respond to telephone, e-mail and written correspondence from homeowners, clients and industry related companies
• Provide excellent, continuous, and consistent customer service through multiple communication platforms resolving client inquiries in a timely manner
• Manage customer service calls through a team-based approach to a dedicated phone queue
• Process homeowner payments, balance transfer transactions and address changes
• Meet with homeowner walk-in traffic
• Investigate billing and payment challenges
• Process NSF checks and ACH payment transaction corrections
• Prepare and send correspondence as needed
• Post payment and account adjustments
• Post and maintain client billing records
• Generate monthly homeowner Billing Statements
• Enter and maintain homeowner ACH information
• Process, transmit and balance daily / monthly ACH payment files to bank
• Process daily lockbox payment files
• Process ACH Payment exceptions with homeowners
• Prepare and send correspondence as needed
• Follow-up with collection attorneys on all pending matters (requests, complaints, etc.)
• Process foreclosures by sending information to the applicable parties
• Meet with the Community Manager before a board meeting to assist with any matters relating to collections
• Process requests from Collection Attorneys, Community Association Managers, and Homeowners
• Process collections reports as requested by the manager for client meetings
• Review and code collection attorney invoices

Skills

Communication skills

Attention to detail

Customer service

Time management

Organization

Problem solving

Microsoft Office

Tools

Microsoft Office Suite

Job description

Socket.dev is seeking a Customer Service/Accounts role in Irvine, CA to support homeowners and clients with billing, payments, and inquiries. The position emphasizes accurate processing of payments, timely communication, and cross-functional collaboration to resolve financial issues.

The role requires strong communication, attention to detail, and excellent organizational skills. A friendly team environment with comprehensive benefits and regular training is offered as part of our commitment to