Accounts Receivable Collections Specialist

Fortune International, Llc; Houston (TX); On-site; USD 37,000 - 45,000; Full time

Job summary

Fortune Fish & Gourmet is hiring an Accounts Receivable Collections Specialist in Houston, TX. The role focuses on collecting outstanding invoices, maintaining accurate records, and supporting financial health.

Strong negotiation and customer service skills are essential for resolving disputes and arranging payments. The ideal candidate has at least three years in AR/collections, excellent Excel/Outlook skills, and experience with ERP systems.

Qualifications

• 3+ years in Accounts Receivable, Collections or related accounting.
• Demonstrated negotiation success with customers.
• Strong work ethic with urgency and ability to meet deadlines.
• Proficient in Excel, Word and Outlook; familiarity with ERP systems.

Responsibilities

• Conduct high-volume outbound collection calls and negotiate payment resolutions.
• Maintain and manage customer accounts and relationships.
• Investigate and resolve payment disputes and account discrepancies.
• Monitor payment trends and identify collection risks.
• Document communications and collection activities in the ERP system.
• Coordinate with Sales to ensure AR activities follow protocol.
• Provide reporting to Collections Supervisor.
• Assist with year-end audits.

Skills

Negotiation skills

Verbal communication

Detail oriented

Time management

Excel

Interpersonal skills

Tools

Microsoft Dynamics 365 Business Central

Job description

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Accounts Receivable Collections Specialist

Finance Full Time Clerical Houston, TX, US

4 days ago Requisition ID: 2409

Salary Range: $27.00 To $33.00 Hourly

At Fortune Fish & Gourmet, we believe strong customer relationships and exceptional service are just as important as the premium products we deliver. We are seeking a detail-oriented and professional Collections Specialist to join our team. In this role, you will partner with customers and internal teams to ensure timely account resolution, maintain accurate records, and support the overall financial health of the business. If you thrive in a fast-paced environment, enjoy problem-solving, and can balance persistence with outstanding customer service, we'd love to hear from you.

Summary of Position:

The Accounts Receivable Collections Specialist is responsible for managing customer accounts, ensuring timely collection of outstanding invoices and maintaining accurate financial records. This role requires strong verbal communication and negotiation skills to effectively collect outstanding balances, resolve disputes and establish payment arrangements through direct customer contact. The ideal candidate will have experience working with a vast portfolio of business relationships, possess exceptional attention to detail and demonstrate the ability to balance collection objectives while maintaining positive customer relationships.

Responsibilities:

• Conduct high-volume outbound collection calls and negotiate payment resolutions with customers.
• Maintain customer relationships and manage customer accounts.
• Investigate and resolve payment disputes, deduction issues and account discrepancies.
• Monitor customer payment trends and identify potential collection risks.
• Ensure accurate documentation of customer communications, payment commitments and collection activities within the ERP system.
• Work with the Sales Department to ensure AR activities are compliant with established protocol.
• Provide reporting to the Collections Supervisor.
• Assist with year-end audits.
• Other duties as assigned by the Collections Supervisor.
• Experience- At least three years of relevant Accounts Receivable, Collections, Credit or related accounting experience.
• Negotiation Skills – Demonstrated success negotiating payment arrangements and resolving collection issues through direct customer phone contact.
• Work ethic – Strong sense of urgency and ability to manage multiple priorities while meeting critical deadlines.
• Technical: Excellent working knowledge of Microsoft Office products required, especially Excel, Word, and Outlook. Experience with an Microsoft Dynamics Business Central a plus.
• Teamwork: Strong interpersonal skills required in order to function within the accounting team.
• A combination of the above will also be considered

Fortune Fish & Gourmet is an equal opportunity employer.