AR Wholesale/Restaurant Collections Specialist - Boston, MA

Fortune-International,-LLC; Boston (MA); On-site; USD 30,000 - 35,000; Full time

Job summary

Fortune Fish & Gourmet is seeking an Accounts Receivable Collections Specialist in Boston, MA to manage customer accounts, ensure timely collection of invoices, and maintain accurate financial records. The role requires strong negotiation and communication skills and experience with a large portfolio of B2B customers.

Responsibilities include high-volume outbound calls, resolving disputes, documenting activities in the ERP system, supporting the Sales team, and assisting with year-end audits.

Qualifications

• At least five years of AR/collections or related accounting experience
• Strong verbal and written communication skills
• Excellent attention to detail and accuracy
• Ability to negotiate payment arrangements and resolve disputes
• Experience with ERP systems and customer account documentation

Responsibilities

• Conduct high-volume outbound collection calls and negotiate payment resolutions
• Build and maintain relationships with wholesale and restaurant accounts
• Investigate and resolve payment disputes and account discrepancies
• Monitor payment trends and identify collection risks
• Document all communications and commitments in the ERP system
• Support Sales to ensure AR activities align with protocol
• Provide reports to Collections Supervisor and assist with year-end audits
• Other duties as assigned by the Collections Supervisor

Skills

Negotiation

Communication

Attention to detail

Teamwork

Work ethic

Tools

Microsoft Office (Excel/Word/Outlook)

Microsoft Dynamics BC

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

AR Wholesale/Restaurant Collections Specialist - Boston, MA

Full Time Clerical Boston, MA, US

4 days ago Requisition ID: 2372

Salary Range: $30.00 To $35.00 Annually

Summary of Position:

The Accounts Receivable Collections Specialist Boston is responsible formanaging customer accounts, ensuring timely collection of outstanding invoices and maintaining accurate financial records. This role requires strong verbal communication and negotiation skills to effectively collect outstanding balances, resolve disputes and establish payment arrangements through direct customer contact. The ideal candidate will have experience working with a vast portfolio of business relationships, possess exceptional attention to detail and demonstrate the ability to balance collection objectives while maintaining positive customer relationships.

Responsibilities:

• Conduct high-volume outbound collection calls and negotiate payment resolutions with wholesale and restaurant customers.
• Build and maintain professional relationships with wholesale customers and restaurant accounts.
• Investigate and resolve payment disputes, deduction issues and account discrepancies.
• Monitor customer payment trends and identify potential collection risks.
• Ensure accurate documentation of customer communications, payment commitments and collection activities within the ERP system.
• Work with the Sales Department to ensure AR activities are compliant with established protocol.
• Provide reporting to the Collections Supervisor.
• Assist with year-end audits.
• Other duties as assigned by the Collections Supervisor.
• Experience – At least five years of relevant Accounts Receivable, Collections, Credit or related accounting experience. Experience managing B2B Distribution accounts and large retail chain customers strongly preferred.
• Negotiation Skills – Demonstrated success negotiating payment arrangements and resolving collection issues through direct customer phone contact.
• Communication – Strong verbal and written communication skills with the ability to confidently interact with customers at various organizational levels.
• Attention to Detail – Exceptional attention to detail and accuracy when reviewing account activity, payment applications, deductions, disputes and customer communications.
• Work ethic – Strong sense of urgency and ability to manage multiple priorities while meeting critical deadlines.
• Technical: Excellent working knowledge of Microsoft Office products required, especially Excel, Word, and Outlook. Experience with Microsoft Dynamics Business Central preferred.
• Teamwork: Strong interpersonal skills and ability to collaborate effectively with Collections, Sales, Customer Service and Accounting teams.
• A combination of the above will also be considered

Fortune Fish & Gourmet is an equal opportunity employer.