AR Wholesale/Restaurant Collections Specialist - Boston, MA

Fortune International, Llc; Boston (MA); On-site; USD 30,000 - 35,000; Full time

Job summary

Fortune Fish & Gourmet in Boston, MA is seeking an AR/Collections Specialist to manage customer accounts and ensure timely invoice collections. The role requires five years of AR/collections/credit experience, strong negotiation and communication skills, and proficiency with Microsoft Office and Dynamics 365 Business Central.

You will handle high-volume calls, disputes, and provide reporting while maintaining excellent customer relationships and aiding year-end processes.

Qualifications

• Minimum five years of Accounts Receivable, Collections or credit experience.
• Experience with B2B distribution accounts and large restaurant/retail customers preferred.
• Strong negotiation, communication and problem-solving skills.

Responsibilities

• Manage high-volume outbound collections calls and negotiate payment terms.
• Maintain professional relationships with wholesale and restaurant accounts.
• Investigate payment disputes and resolve account discrepancies.
• Monitor payment trends and identify collection risks.
• Document communications and collection actions in the ERP system.
• Collaborate with Sales to ensure AR activities follow protocol.
• Prepare reports for Collections Supervisor and assist year-end audits.

Skills

Accounts Receivable

Collections

Credit

Negotiation

Communication

Attention to Detail

Tools

Microsoft Dynamics Business Central

Excel

Word

Outlook

Job description

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AR Wholesale/Restaurant Collections Specialist - Boston, MA

Full Time Clerical Boston, MA, US

Salary Range: $30.00 To $35.00 Annually

Summary of Position:

The Accounts Receivable Collections Specialist Boston is responsible formanaging customer accounts, ensuring timely collection of outstanding invoices and maintaining accurate financial records. This role requires strong verbal communication and negotiation skills to effectively collect outstanding balances, resolve disputes and establish payment arrangements through direct customer contact. The ideal candidate will have experience working with a vast portfolio of business relationships, possess exceptional attention to detail and demonstrate the ability to balance collection objectives while maintaining positive customer relationships.

Responsibilities:

• Conduct high-volume outbound collection calls and negotiate payment resolutions with wholesale and restaurant customers.
• Build and maintain professional relationships with wholesale customers and restaurant accounts.
• Investigate and resolve payment disputes, deduction issues and account discrepancies.
• Monitor customer payment trends and identify potential collection risks.
• Ensure accurate documentation of customer communications, payment commitments and collection activities within the ERP system.
• Work with the Sales Department to ensure AR activities are compliant with established protocol.
• Provide reporting to the Collections Supervisor.
• Assist with year-end audits.
• Other duties as assigned by the Collections Supervisor.
• Experience – At least five years of relevant Accounts Receivable, Collections, Credit or related accounting experience. Experience managing B2B Distribution accounts and large retail chain customers strongly preferred.
• Negotiation Skills – Demonstrated success negotiating payment arrangements and resolving collection issues through direct customer phone contact.
• Communication – Strong verbal and written communication skills with the ability to confidently interact with customers at various organizational levels.
• Attention to Detail – Exceptional attention to detail and accuracy when reviewing account activity, payment applications, deductions, disputes and customer communications.
• Work ethic – Strong sense of urgency and ability to manage multiple priorities while meeting critical deadlines.
• Technical: Excellent working knowledge of Microsoft Office products required, especially Excel, Word, and Outlook. Experience with Microsoft Dynamics Business Central preferred.
• Teamwork: Strong interpersonal skills and ability to collaborate effectively with Collections, Sales, Customer Service and Accounting teams.
• A combination of the above will also be considered

Fortune Fish & Gourmet is an equal opportunity employer.