Accounts Receivable Collections Coordinator

LG Electronics North America; Englewood Cliffs (NJ); On-site; USD 48,000 - 65,000; Full time

Job summary

Join a forward-thinking company as an Accounts Receivable Collections Coordinator, where you will play a vital role in managing customer accounts and ensuring timely collections. This position offers an exciting opportunity to work within a diverse team that values creativity and integrity. You will be responsible for monitoring customer orders, processing refunds, and collaborating with internal and external teams to resolve disputes. With a commitment to employee well-being, the company offers comprehensive benefits, including medical, dental, and generous paid time off. If you are detail-oriented and passionate about financial management, this role is perfect for you.

Benefits

No-cost medical, dental, vision, and prescription benefits

401(k) plan with company matching contributions

Generous Paid Time Off

Performance-based short-term incentives

Confidential mental health resources

Family benefits including paid parental leave

Group Life and Disability Insurance

Qualifications

• Bachelor’s degree or equivalent experience in accounts receivable.
• 2+ years of relevant work experience in a similar role.

Responsibilities

• Manage collection of current and past due invoices.
• Research non-payment reasons and process refunds as needed.
• Communicate with teams to resolve outstanding issues.

Skills

Accounts Receivable Management

Customer Communication

Credit Memo Processing

Dispute Resolution

Process Improvement

Education

Bachelor’s Degree

High School Degree with 2+ years experience

Job description

Accounts Receivable Collections Coordinator

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

Summary

Reviewing account status and following guidelines on monitor customer orders entered in the system; control and maintain the collection of current and past due invoices; research and investigate reasons for non-payment and obtain necessary documentation/information to support collection efforts. Research and determine the validity of credit memos for refund processing; manage collection of invalid chargebacks and work directly with merchant service providers in response to merchant chargebacks as needed. Communicate with external and internal teams to process credit memos to offset open accounts; provide weekly reporting to management on outstanding issues including aged unpaid invoices and chargebacks.

Responsibilities

• Identify orders and match payments to reconcile the AR account.
• Verify duplicated charges and process refunds as needed.
• Monitor uncaptured payment transactions and re-process payments.
• Process refunds on returned credit memos where applicable.
• Match and offset return/replacement orders as needed.
• Communicate with third-party service providers to obtain valid PODs and other required documents for dispute processes.
• Dispute merchant chargebacks with supporting documents.
• Report to management on collection/dispute status.
• Identify areas for process improvements and support special projects as assigned.

Qualifications

• Bachelor’s degree or High School Degree with 2+ years of relevant work experience.

Recruiting Range

$48,321—$64,428 USD

Benefits Offered to Full-Time Employees

• No-cost premiums for medical, dental, vision, and prescription benefits for employees and eligible dependents.
• Auto enrollment with immediate vesting of company matching contributions in a 401(k) plan.
• Generous Paid Time Off including holidays and accrued sick/vacation leave.
• Performance-based short-term incentives.
• Confidential mental health resources and personal fitness incentives.
• Family benefits such as paid parental leave and support for children with special needs.
• Group Life and Disability Insurance.

Benefits for Temporary/Contract Employees

• Eligibility for benefit programs through partner agencies.

At LG, we value diversity and are committed to equal employment opportunities without regard to race, color, creed, religion, gender, age, sexual orientation, or other protected characteristics. We embrace pay transparency and consider various factors in compensation decisions, including skillset, experience, and internal equity.