Billing and Collections Specialist

Udacity; Egypt (WV); Remote; USD 30,000 - 60,000; Full time

Job summary

Udacity, a global leader in tech education, is seeking a Billing and Collections Specialist based remotely near Cairo, Egypt. In this mid-senior level role, you will oversee invoicing, manage accounts receivable, and ensure customer satisfaction through proactive engagement. This position requires a detailed-oriented individual with a robust background in billing processes and strong communication skills.

Benefits

Health Insurance

Flexible Work Hours

Remote Work Opportunities

Qualifications

• Minimum 3 years of relevant billing and collections experience.
• Hands-on and detail-oriented work ethic.
• Fluent in English.

Responsibilities

• Generate and review customer invoices based on contracts.
• Lead customer collections and resolve disputes.
• Support month-end close activities for billing.

Skills

Attention to Detail

Communication Skills

Proactive Customer Engagement

Education

Experience in AR & Billing

Tools

NetSuite

Salesforce

Advanced Excel

Job description

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About Us

Udacity is on a mission of forging futures in tech through

About Us

Udacity is on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.

Udacity is now an Accenture company, and exciting things are happening! Udacity is actively seeking an experienced Billing & Collections specialist based in Cairo, Egypt to join our team!

Reporting to our Director of Revenue Accounting, you will play a key role in ensuring accurate and timely invoicing, revenue recognition, and financial compliance across our operations. You will manage the full billing cycle for a portfolio of customers, ensuring invoices align with contractual terms and internal policies. A core responsibility of this role includes owning the customer collections process—proactively monitoring accounts receivable, following up on outstanding balances, resolving billing disputes, and working closely with customers to ensure timely payments and maintain positive relationships.

In this role, you'll collaborate closely with the Finance, Legal, and Sales teams—as well as external stakeholders—to support smooth financial operations and customer satisfaction. You will also contribute to month-end close activities by owning the B2C segment revenue reconciliations. Your attention to detail, strong communication skills, and commitment to process improvement will help drive efficiencies and support scalable growth in a global, tech-driven environment.

Location: Udacity will consider qualified candidates located within reasonable commuting distance to Cairo, Egypt. While this is a remote based position, you may be asked to connect with the local team periodically. Relocation assistance is not offered at this time.

What You'll Do

• Generate and review customer invoices based on contract terms and purchase orders
• Resolve billing discrepancies and disputes
• Leade customer collections and maintain positive client relationships
• Proactively engage customers to ensure timely collections and reduce DSO
• Support month-end close activities related to billing and Accounts Receivable
• Collaborate effectively with Finance, Legal, and Sales teams to ensure alignment
• Identify and implement opportunities for automation and process improvement
• Assist with indirect tax compliance calculations and other recurring revenue close items
• Prepare B2C revenue reconciliations in accordance with the month end close schedule.
  
  
  

What We Value

• Minimum of 3 years of relevant billing and collections experience, preferably at a Hi-tech company
• You are hands-on and detail-oriented with proven experience in AR & billing, revenue experience is a plus.
• Experienced in major ERP systems such as NetSuite and Salesforce
• Advanced Excel skills
• Demonstrated work habit of being detailed oriented and producing accurate work
• Strong communication and collaboration skills
• Fluency in English is required
  
  
  

What We Do

Forging futures in tech is our vision. Udacity is where lifelong learners come to learn the skills they need, to land the jobs they want, and to build the lives they deserve.

Don’t stop there! Please keep reading...

You’ve probably heard the following statistic: Most male applicants only meet 60% of the qualifications, while women and other marginalized candidates only apply if they meet 100% of the qualifications. If you think you have what it takes but don’t meet every single point in the job description, please apply!

We believe that historically, many processes disproportionately hurt the most marginalized communities in society- including people of color, working-class backgrounds, women and LGBTQ people. Centering these communities at our core is pivotal for any successful organization and a value we uphold steadfastly. Therefore, Udacity strongly encourages applications from all communities and backgrounds.

Udacity is proud to be an Equal Employment Opportunity employer. Please read our blog post for “6 Reasons Why Diversity, Equity, and Inclusion in the Workplace Exists”

Last, but certainly not least…

Udacity is committed to creating economic empowerment and a more diverse and equitable world. We believe that the unique contributions of all Udacians is the driver of our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition (including genetic information), age, veteran status or military status, or any other basis protected by federal, state or local laws.

As part of our ongoing work to build more diverse teams at Udacity, when applying, you will be asked to complete a voluntary self-identification survey. This survey is anonymous, we are unable to connect your application with your survey responses. Please complete this voluntary survey as we utilize the data for diversity measures in terms of gender and ethnic background in both our candidates and our Udacians. We consider this data seriously and appreciate your willingness to complete this step in the process, if you choose to do so.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  E-learning

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