Accounts Receivable Collections Analyst

Fortune Fish & Gourmet; Bensenville (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Fortune Fish & Gourmet is seeking a Collections Analyst to manage the AR process and assigned customer portfolios, ensuring timely collections while maintaining strong customer relationships. The role collaborates with Sales, Customer Service, and Accounting to resolve payment issues and meet departmental goals.

The ideal candidate brings 2+ years of AR experience, strong Excel skills, and the ability to work in a deadline-driven environment.

Qualifications

• Associates Degree or equivalent.
• At least two years of accounts receivable experience.
• Strong time-management skills and ability to meet deadlines.
• Proficient in Microsoft Office; Dynamics a plus.

Responsibilities

• Manage a high volume and diverse customer portfolio to ensure timely collections.
• Maintain professional relationships while addressing payment inquiries and collection matters.
• Review AR aging reports to identify delinquent accounts and take appropriate collection actions.
• Conduct collection calls and negotiate payment arrangements; resolve billing discrepancies as needed.
• Process and monitor invoices via EDI as necessary.
• Document all communications and collection activities in the ERP system.
• Collaborate with Sales to ensure AR activities align with protocol.
• Provide reporting to Collections Supervisor and assist with year-end audits.
• Identify opportunities to improve collection processes and account management.

Skills

Time management

Attention to detail

Conflict resolution

Multi-tasking

Communication

Education

Associates Degree

Tools

Excel

Word

Outlook

Microsoft Dynamics

Job description

Summary Of Position

The Collections Analyst is responsible for managing the AR process. The Collections Analyst will have an assigned portfolio of customer accounts and must ensure the timely collection of outstanding accounts receivable. This role focuses on reducing past-due balances, improving cash flow, and maintaining positive customer relationships while adhering to company credit and collection policies. The role requires strong time-management skills, attention to detail, conflict-resolution skills, and the ability to manage multiple priorities in a deadline-driven environment. The Collections Analyst will work closely with Sales, Customer Service, and Accounting teams to resolve payment issues and achieve departmental collection goals.

Summary Of Position

The Collections Analyst is responsible for managing the AR process. The Collections Analyst will have an assigned portfolio of customer accounts and must ensure the timely collection of outstanding accounts receivable. This role focuses on reducing past-due balances, improving cash flow, and maintaining positive customer relationships while adhering to company credit and collection policies. The role requires strong time-management skills, attention to detail, conflict-resolution skills, and the ability to manage multiple priorities in a deadline-driven environment. The Collections Analyst will work closely with Sales, Customer Service, and Accounting teams to resolve payment issues and achieve departmental collection goals.

Responsibilities

• Manage a high volume and diverse customer portfolio to ensure timely collections.
• Maintain professional relationships while addressing payment inquiries and collection matters.
• Review AR aging reports to identify delinquent accounts, ensure compliance with established credit terms, and take appropriate collection actions.
• Conduct collection calls, send collection correspondence, negotiate payment arrangements, and submit claim disputes as necessary to facilitate timely payment.
• As well as investigate and assist in resolving billing discrepancies, deduction claims, short payments, potential missing credits and other account-related issues.
• Process and/or monitor weekly, monthly, quarterly, and yearly invoices for numerous customers via Electronic Data Interchange (EDI) as necessary.
• Accurately document all customer communications, collection activities, payment commitments, and account updates within the ERP system.
• Collaborate with the Sales Department to ensure AR activities are compliant with established protocol.
• Provide reporting to the Collections Supervisor.
• Assist with year-end audits.
• Identify opportunities to improve collection processes and account management practices.
• Perform other duties as assigned by the Collections Supervisor.
  

Minimum Requirements

• Education – Associates Degree or equivalent.
• Experience – At least two years of relevant accounts receivable/accounting experience.
• Work ethic – A sense of urgency in meeting critical and time sensitive deadlines.
• Technical: Excellent working knowledge of Microsoft Office products required, especially Excel, Word, and Outlook. Experience with Business Dynamics is a plus.
• Teamwork: Strong interpersonal skills required in order to function within the accounting team.
• A combination of the above will also be considered

Fortune Fish & Gourmet is an equal opportunity employer.