Accounts Receivable Clerk - In Office

Oak Harbor Freight Lines; Auburn (WA); Presencial; USD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical plans

Dental & Vision

401K match

PTO 80 hours

Holiday pay

Descripción de la vacante

Oak Harbor Freight Lines, Inc. is seeking an Accounts Receivable professional to maintain timely payments and provide strong customer service in a regional trucking environment.

In Auburn, WA, you will manage aging and disputes, initiate collection calls, and handle invoice inquiries while supporting month-end close and audits. This role requires accuracy, persistence, and teamwork across departments.

Formación

• 2+ years in collections or customer service in a business AR setting.
• Strong communication skills with professional demeanor.
• Proficiency with Microsoft Office; AS/400 or similar ERP experience preferred.
• Ability to engage with executives, accounting, shipping and operations.
• Excellent organization and prioritization to manage high-volume accounts.

Responsabilidades

• Initiate outbound collection calls to resolve past due balances and arrange payments.
• Review aging reports, prioritize accounts, and schedule follow-ups.
• Handle inbound inquiries about invoices, payments, and account status; investigate and resolve issues.
• Document all customer interactions in the AR system, including promises to pay and disputes.
• Collaborate with internal departments to resolve blockers, disputes or service issues.
• Investigate billing discrepancies and follow through until resolution or escalation.
• Draft and send collection letters, reminders, and dispute confirmations.
• Report delinquent accounts to the AR Supervisor with status updates and actions.
• Support month-end close and audits with documentation and reconciliation.
• Other duties as assigned to support AR team objectives.

Conocimientos

AR collections

Excel

Outlook

AS/400

Communication

Stakeholder management

Organization

Herramientas

AS/400

Excel

Outlook

Descripción del empleo

Accounts Receivable

Join the Oak Harbor Freight Lines family, where success and tradition meet in a regional trucking story spanning over a century. With 110 years and counting of dedicated service across Washington, Oregon, Idaho, Nevada, Utah, Arizona, and California, we are more than just a company - we are a legacy.

Ensure Oak Harbor receives timely customer payments in accordance with contracted terms while providing exceptional phone support to resolve payment issues and inquiries.

Essential Duties and Responsibilities:

• Initiate outbound collection calls to resolve past due balances and arrange payments.

• Manage an account portfolio by reviewing aging reports, prioritizing accounts, and scheduling follow-ups.
• Handle inbound customer inquiries regarding invoices, payments, and account status; investigate and resolve issues in real time.
• Document all customer interactions in the AR system, including promises to pay, disputes, and next steps.
• Collaborate with internal departments to resolve payment blockers, disputes, or service-related issues.
• Investigate billing discrepancies such as lost invoices or incorrect charges; follow through until resolution or escalation.
• Draft and send collection letters, payment reminders, and dispute confirmations to maintain clear communication and document account status.
• Report on delinquent accounts to the AR Supervisor with status updates, planned actions, and escalation recommendations.
• Support month-end close and audit processes by providing documentation and reconciliation assistance.li>
• Other duties as assigned to support AR team objectives and process improvements.

Experience, Skills, and Qualifications:

• Collection experience: 2+ years in collections and/or customer service in a business AR environment preferred.
• Results: Proven success in securing payments from clients with outstanding balances while maintaining strong, professional customer relationships.
• Systems proficiency: Strong working knowledge of Microsoft Office (especially Excel and Outlook); experience with AS/400 or similar legacy ERP systems preferred.
• Communication: Excellent interpersonal and telephone skills with clear, professional written communication.
• Stakeholder engagement: Comfortable interacting with contacts at all levels (executives/owners, accounting, shipping, operations).
• Persistence and judgment: Demonstrated tenacity, good negotiation skills, and sound judgment in escalating or resolving disputes.
• Organization: Ability to prioritize a high volume of accounts, manage follow-ups, and maintain accurate records.

Benefits:

• Medical, dental, vision - You choose which plan suits you and your family.
  • Single person pays up to 3% of gross income.
  • Entire family pays up to 5% of gross income.
• 401K match of 100% on the first 5% contribution.
• Accrue 80 hours of PTO within the first 11 months.
• Holiday pay after your 90 days.

http://www.oakharborbenefits.com/full-time-regular-employees.html

Oak Harbor Freight Lines is an Equal Opportunity Employer