Accounts Payable Resolution Specialist - Bravotran Expert

Mallory-Alexander-International-Logistics; Memphis (TN); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance (basic & supplemental)

Short/long term disability insurance

Retirement plan

Paid time off

Job summary

Mallory Alexander International Logistics is seeking a Logistics Professional to join our Memphis team as an Accounts Payable Resolution Specialist. This role serves as the primary problem‑solving resource for invoices blocked in the automated workflow, researching issues in CargoWise and coordinating with Operations, vendors, and Bravotran support.

You will monitor exceptions, correct processing issues, and identify recurring gaps to drive process improvements in a high‑volume AP environment.

Qualifications

• Coursework in Accounting, Finance, Business, Supply Chain Management, or related field, or equivalent work experience.
• Three or more years of progressively responsible accounts payable, freight accounting, invoice‑resolution, or related accounting experience preferred.
• Demonstrated experience researching and resolving complex invoice, vendor, shipment, accrual, or payment discrepancies.
• Strong analytical and problem‑solving skills, including the ability to identify root causes rather than repeatedly correct individual symptoms.
• Ability to work independently, exercise sound judgment, and determine when an issue can be corrected directly or requires escalation.
• Strong working knowledge of accounts payable controls, duplicate‑payment prevention, invoice documentation, approvals, and legal‑entity considerations.
• Ability to communicate effectively with Operations, vendors, management, and technology‑support partners.
• Excellent attention to detail, organization, documentation, and follow‑through in a high‑volume environment.
• CargoWise experience strongly preferred; experience with Bravotran or another automated invoice‑processing platform preferred.
• Experience analyzing queue metrics, exception trends, aging, or other operational performance data preferred.
• Team player with a proactive, service‑oriented approach and the ability to manage multiple priorities and deadlines.

Responsibilities

• Monitor Bravotran invoice queues, exceptions, and unresolved items to ensure timely review and follow‑up.
• Investigate invoices failing automated processing due to missing or incorrect shipment information or accrual discrepancies.
• Research invoice, shipment, accrual, vendor, and payment information in CargoWise and other systems to determine actions.
• Correct processing issues and escalate as needed to Operations or management.
• Collaborate with Operations and internal teams for operational information or supporting documentation.
• Route invoices that do not belong to the company or entity according to procedures.
• Route non‑invoice documents submitted to Bravotran to the appropriate resource.
• Identify non‑Bravotran invoices and route processing accordingly.
• Assist with manual invoice entry and processing in CargoWise as assigned.
• Communicate with vendors for additional information or corrected invoices as needed.
• Coordinate with Bravotran support on system issues and track resolution.
• Document status, ownership, follow‑ups and next steps for unresolved items.

Skills

Analytical thinking

Problem solving

Attention to detail

Communication

Time management

Team player

Independent working

Education

Bachelor's degree in Accounting/Finance/Business/Supply Chain or related field

Tools

CargoWise

Bravotran

Microsoft Excel

Microsoft Outlook

Job description

Mallory Alexander International Logistics is seeking a Logistics Professional to join our Memphis team as an Accounts Payable Resolution Specialist. This role serves as the primary problem‑solving resource for invoices blocked in the automated workflow, researching issues in CargoWise and coordinating with Operations, vendors, and Bravotran support.

You will monitor exceptions, correct processing issues, and identify recurring gaps to drive process improvements in a high‑volume AP environment.