Accounts Payable Resolution Specialist

Mallory-Alexander-International-Logistics; Memphis (TN); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance (basic & supplemental)

Short/long term disability insurance

Retirement plan

Paid time off

Job summary

Mallory Alexander International Logistics is seeking a Logistics Professional to join our Memphis team as an Accounts Payable Resolution Specialist. This role serves as the primary problem‑solving resource for invoices blocked in the automated workflow, researching issues in CargoWise and coordinating with Operations, vendors, and Bravotran support.

You will monitor exceptions, correct processing issues, and identify recurring gaps to drive process improvements in a high‑volume AP environment.

Qualifications

• Coursework in Accounting, Finance, Business, Supply Chain Management, or related field, or equivalent work experience.
• Three or more years of progressively responsible accounts payable, freight accounting, invoice‑resolution, or related accounting experience preferred.
• Demonstrated experience researching and resolving complex invoice, vendor, shipment, accrual, or payment discrepancies.
• Strong analytical and problem‑solving skills, including the ability to identify root causes rather than repeatedly correct individual symptoms.
• Ability to work independently, exercise sound judgment, and determine when an issue can be corrected directly or requires escalation.
• Strong working knowledge of accounts payable controls, duplicate‑payment prevention, invoice documentation, approvals, and legal‑entity considerations.
• Ability to communicate effectively with Operations, vendors, management, and technology‑support partners.
• Excellent attention to detail, organization, documentation, and follow‑through in a high‑volume environment.
• CargoWise experience strongly preferred; experience with Bravotran or another automated invoice‑processing platform preferred.
• Experience analyzing queue metrics, exception trends, aging, or other operational performance data preferred.
• Team player with a proactive, service‑oriented approach and the ability to manage multiple priorities and deadlines.

Responsibilities

• Monitor Bravotran invoice queues, exceptions, and unresolved items to ensure timely review and follow‑up.
• Investigate invoices failing automated processing due to missing or incorrect shipment information or accrual discrepancies.
• Research invoice, shipment, accrual, vendor, and payment information in CargoWise and other systems to determine actions.
• Correct processing issues and escalate as needed to Operations or management.
• Collaborate with Operations and internal teams for operational information or supporting documentation.
• Route invoices that do not belong to the company or entity according to procedures.
• Route non‑invoice documents submitted to Bravotran to the appropriate resource.
• Identify non‑Bravotran invoices and route processing accordingly.
• Assist with manual invoice entry and processing in CargoWise as assigned.
• Communicate with vendors for additional information or corrected invoices as needed.
• Coordinate with Bravotran support on system issues and track resolution.
• Document status, ownership, follow‑ups and next steps for unresolved items.

Skills

Analytical thinking

Problem solving

Attention to detail

Communication

Time management

Team player

Independent working

Education

Bachelor's degree in Accounting/Finance/Business/Supply Chain or related field

Tools

CargoWise

Bravotran

Microsoft Excel

Microsoft Outlook

Job description

Mallory Alexander International Logistics , a global third-party logistics (3PL) provider, is seeking a Logistics Professional to join our growing team.

Accounts Payable Resolution Specialist

In this role, the Accounts Payable Resolution Specialist will serve as the primary problem-solving resource for invoices that cannot be processed through the normal automated workflow. This position will monitor and resolve Bravotran exceptions, research invoice and shipment information in CargoWise, coordinate with Operations, vendors, management, and Bravotran support, and identify recurring issues and process improvements that strengthen accounts payable operations. Bravotran is our AI-powered AP automation solution tailored to the freight forwarding industry, which matches invoices against freight accruals in CargoWise.

Duties and Responsibilities:

• Continuously monitor Bravotran (or equivalent software), invoice queues, exceptions, replies, and unresolved items to ensure timely review and documented follow‑up.
• Investigate invoices that fail automated processing because of missing or incorrect shipment information, accrual discrepancies, vendor mismatches, potential duplicates, incorrect company or entity, missing documentation, approval issues, or other processing exceptions.
• Research invoice, shipment, accrual, vendor, and payment information in CargoWise and other available systems to determine the appropriate course of action.
• Correct processing issues within established escalation procedures and elevate items requiring action or approval from Operations or management.
• Work directly with Operations and other internal teams when operational information, shipment corrections, accrual updates, or supporting documentation is required.
• Identify invoices that do not belong to the company or legal entity and route or return them according to established procedures.
• Identify non‑invoice documents submitted to Bravotran, including vendor statements, and route them to the appropriate resource.
• Recognize invoice types that require processing outside Bravotran, including warehouse invoices, insurance and bond invoices, and other specialized expenses, and route or process them according to established procedures.
• Assist with manual invoice entry and processing in CargoWise as assigned.
• Communicate directly with vendors when additional information, corrected invoices, or supporting documentation is needed to resolve an exception.
• Communicate with Bravotran support regarding system‑related issues, automation failures, and unresolved processing problems; track support matters through resolution.
• Ensure no exception remains inactive by documenting status, ownership, follow‑up actions, and next steps for unresolved items.
• Track exception volumes, causes, aging, resolution times, and recurring issues, and provide regular reporting to AP management.
• Analyze recurring exception patterns, identify root causes, and recommend process, vendor, operational, training, or system changes to prevent repeat issues.
• Develop and maintain clear reference materials and procedures for common Bravotran exceptions and invoices requiring alternate processing.
• Support the AP team with complex invoice research, special projects, and other duties during peak periods or as assigned.

Qualifications:

• Coursework in Accounting, Finance, Business, Supply Chain Management, or a related field, or equivalent work experience. Associate's or Bachelor's degree, preferred.
• Three or more years of progressively responsible accounts payable, freight accounting, invoice‑resolution, or related accounting experience preferred.
• Demonstrated experience researching and resolving complex invoice, vendor, shipment, accrual, or payment discrepancies.
• Strong analytical and problem‑solving skills, including the ability to identify root causes rather than repeatedly correct individual symptoms.
• Ability to work independently, exercise sound judgment, and determine when an issue can be corrected directly or requires escalation.
• Strong working knowledge of accounts payable controls, duplicate‑payment prevention, invoice documentation, approvals, and legal‑entity considerations.
• Ability to communicate effectively with Operations, vendors, management, and technology‑support partners.
• Excellent attention to detail, organization, documentation, and follow‑through in a high‑volume environment.
• Proficiency in Microsoft Excel and Microsoft Outlook.
• CargoWise experience strongly preferred; experience with Bravotran or another automated invoice‑processing platform preferred.
• Experience analyzing queue metrics, exception trends, aging, or other operational performance data preferred.
• Team player with a proactive, service‑oriented approach and the ability to manage multiple priorities and deadlines.

Benefits: Mallory Alexander proudly offers its regular full‑time employees a robust welfare plan including medical, dental, vision, basic and supplemental life insurance, and short/long term disability insurance. Regular full‑time employees are also eligible to participate in a retirement plan and accrue paid time off after meeting applicable service requirements.

Remote: No

Location: Memphis, TN

Job Type:Full‑time

Why Mallory Alexander?

Mallory Alexander International Logistics is a leading full‑service logistics provider established in 1925. With more than 10 facilities in the U.S. and 3 in Asia, Mallory Alexander supports manufacturers, retailers and other suppliers in the storage and shipment of their valuable cargo, and we do it with confidence–on time, with care, everywhere. We proudly offer competitive compensation, robust benefits and a family environment, an environment where our dedicated employees are able make an impact on our customers' experience.

If you are based in California, we encourage you to read this important information for California residents linked here .