Account Services Associate

HD Supply Canada, Inc; Stafford, Northern (TX, KY); On-site; USD 42,000 - 62,000; Full time

Job summary

HD Supply Canada, Inc is seeking a detail-oriented accounts and customer data specialist to maintain existing accounts and process new account applications. You will ensure data accuracy and alignment with governance standards while supporting customers via multiple channels.

Responsibilities include maintaining SAP records for billing, shipping, and purchasing, handling inquiries, processing credit applications, and updating shipping and tax information.

Qualifications

• HS Diploma or GED strongly preferred.
• Generally 2–5 years of experience in area of responsibility.
• Specialized skills training/certification may be required.

Responsibilities

• Provides customer service via phone, email, and chat for account updates, new account requests, tax questions, marketing attributes, and general inquiries.
• Creates and maintains customer account data in SAP, including billing, shipping, contact, and purchasing information.
• Serves as the primary point-of-contact for account-related issues.
• Partners with internal teams to resolve customer concerns.
• Processes customer credit applications.
• Validates tax exemption documents, codes tax exemptions and concessions to accounts, and corrects system generated tax inaccuracies.
• Investigates undeliverable shipments.
• Updates shipping information with carriers and in the master record as needed.
• Maintains quality and departmental metrics.

Skills

Customer service

Communication

Data entry

Education

HS Diploma or GED

Specialized skills training

Tools

SAP

Job description

Job Summary

Maintains existing accounts and processes new account applications. Ensures customer data is accurate and in-line with data governance standards.

Major Tasks, Responsibilities, and Key Accountabilities

Provides customer service via phone, email, and chat for account updates, new account requests, tax questions, marketing attributes, and general inquiries. Creates and maintains customer account data in SAP, including billing, shipping, contact, and purchasing information. Serves as the primary point-of-contact for account-related issues. Partners with internal teams to resolve customer concerns. Processes customer credit applications. Validates tax exemption documents, codes tax exemptions and concessions to accounts, and corrects system generated tax inaccuracies. Investigates undeliverable shipments. Updates shipping information with carriers and in the master record as needed. Maintains quality and departmental metrics.

Nature and Scope

Refers complex, unusual problems to supervisor. Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor. None.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. No travel required.

Education and Experience

HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. At HD Supply, we believe that our core purpose is to improve our associates’ lives and equip them with the tools needed to provide exceptional customer experiences every day. As one of the largest industrial distributors in North America, we enable our customers’ success by consistently delivering what they need, where and when they need it. HD SUPPLY has more than 80 years of experience supporting our customers with leadership positions in the maintenance, repair and operations (MRO). With 44 distribution centers spread across 25 states and two Canadian provinces, HD Supply provides an expansive offering of approximately 200,000 SKUs featuring high-quality, name-brand and proprietary products – all at competitive prices. Combine this with our industry-leading, value-add services – including localized jobsite delivery, will-call and direct-ship options, diversified logistics and innovative solutions – and you can see why our more than 300,000 customers continue to trust HD Supply as their first choice supplier for getting the job done.