Accounts & Customer Support Administrator

J. Kent Staffing; Beachwood (OH); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental/LTD/Life insurance

Paid holidays

Tiered PTO

401k + profit sharing

Job summary

J. Kent Staffing's client, a distribution company founded in the 1930s and based in Beachwood, OH, is seeking an Account Administrator to join their team. The Account Administrator interacts with and supports the company's customers, vendors/partners, and the outside sales representatives.

This position reports directly to the Account Administration and Compliance Manager. This is primarily a customer service oriented position with some administrative tasks/duties.

Qualifications

• Customer service oriented with solution-based sales support.
• Excellent written and verbal communication skills.
• Proven ability to manage multiple projects in a moderately paced environment.
• Proficiency in Microsoft Office; strong Excel skills are a significant advantage.
• Comfortable learning and using ERP systems and online procurement platforms.
• Basic technical math and mechanical aptitude preferred.
• Previous customer service or inside sales experience required.
• Ability to read technical drawings or blueprints is a plus.

Responsibilities

• Communicate with customers via phone, email, and web chat to provide product and service information.
• Collect necessary order details and assist with reviewing contracts for new and repeat business.
• Support the Outside Sales Representative in quoting and price negotiations.
• Respond to customer inquiries, including requests for quotes and product information.
• Collaborate with suppliers to obtain pricing and delivery timelines.
• Resolve customer issues and concerns by coordinating with Outside Sales, Quality, and other departments as needed.
• Maintain accurate records of customer interactions, including inquiries, complaints, and follow-ups.
• Monitor inventory levels for assigned customer products and provide updates as needed.
• Assist with project management activities in collaboration with the Outside Sales Representative.
• Perform additional related duties as assigned by management.

Skills

Customer service

Inside sales

Communication skills

Multitasking

MS Excel

ERP systems

Online procurement platforms

Reading blueprints

Problem solving

Team collaboration

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

MS Office

ERP systems

Online procurement platforms

Job description

J. Kent Staffing's client, a distribution company founded in the 1930s and based in Beachwood, OH, is seeking an Account Administrator to join their team. The Account Administrator interacts with and supports the company's customers, vendors/partners, and the outside sales representatives.

This position reports directly to the Account Administration and Compliance Manager. This is primarily a customer service oriented position with some administrative tasks/duties.