Account Administrator: Customer Success & Inside Sales

J. Kent Staffing; Beachwood (OH); On-site; USD 40,500 - 49,500; Full time

Benefits offered by this job

Medical insurance ~85% employer paid

Dental, Long-Term Disability, and Life insurance 100% employer paid

10 Paid Holidays

Tiered PTO Plan

401k and Profit Sharing after 12 months

Job summary

A distribution company in Beachwood, OH, is seeking an Account Administrator to provide customer support and assist in administrative tasks. The role requires excellent communication skills and a customer service mindset. Ideal candidates should have a high school diploma with a preference for further education and experience in customer service or inside sales. The position is full-time and offers a comprehensive benefits package.

Qualifications

• Excellent communication skills and strong customer service orientation are essential.
• Proficiency in Microsoft Office is required, strong Excel skills preferred.
• Prior customer service or inside sales experience is mandatory.

Responsibilities

• Communicate with customers via phone, email, and web chat.
• Collect order details and assist with contract review.
• Support the Outside Sales Representative in quoting.

Skills

Excellent written and verbal communication skills

Strong customer service orientation

Proficiency in Microsoft Office

Problem-solving abilities

Education

High school diploma

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Excel

ERP systems

Job description

A distribution company in Beachwood, OH, is seeking an Account Administrator to provide customer support and assist in administrative tasks. The role requires excellent communication skills and a customer service mindset. Ideal candidates should have a high school diploma with a preference for further education and experience in customer service or inside sales. The position is full-time and offers a comprehensive benefits package.