Accounts & Customer Care Specialist

BioHorizons; Hoover (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance (2 plans)

401k with 5% match

Paid holidays and PTO

Parental leave

Casual dress code

Company paid life insurance

Short and long-term disability

Job summary

BioHorizons in Hoover, Alabama is seeking a Customer Care Associate to manage new and existing customer account setups, invoicing, and clerical duties in the Customer Care Department. The role includes scanning, filing, and coordinating with Operations for timely shipments.

The ideal candidate will have a High School Diploma, 1+ year of customer service experience, and proficiency in Microsoft Office, with strong English communication and teamwork skills. This is an on-site position in the US.

Qualifications

• High School Diploma required.
• Associates or Bachelor's degree preferred.
• 1+ years of Customer service or related experience preferred.
• Previous clerical, administrative or related experience preferred.
• Knowledgeable in Microsoft Office Suite.
• Communication skills in reading, writing, and speaking English.
• Ability to function effectively in a team setting.

Responsibilities

• Establish new customer accounts, edits to existing customer accounts and setup of additional shipping locations for new and existing accounts.
• Provide clerical support for the Customer Care Department.
• Scan daily documents, file, copy, shred.
• Assist Customer Care Representatives with all administrative tasks.
• Interact with Operations to facilitate timely shipment of products.
• Responsible for daily invoicing, scanning/removing/adjusting inventory for stock items; filing production history files, shipping.
• Accept new projects as delegated by the department supervisor/manager.
• Other duties as assigned.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma

Associates or Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

BioHorizons in Hoover, Alabama is seeking a Customer Care Associate to manage new and existing customer account setups, invoicing, and clerical duties in the Customer Care Department. The role includes scanning, filing, and coordinating with Operations for timely shipments.

The ideal candidate will have a High School Diploma, 1+ year of customer service experience, and proficiency in Microsoft Office, with strong English communication and teamwork skills. This is an on-site position in the US.