Customer Care Associate - Vulcan

Biohorizons Implant Systems; Hoover (AL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical plan options

FSA/HSA

Dental insurance

Wellness plan

401k with 5% match

Generous PTO and holidays

Short/Long disability

Life insurance

Casual dress code

Social events

Job summary

BioHorizons Implant Systems in Hoover, AL is seeking a Customer Care Associate to manage new and existing customer accounts, handle clerical tasks, and support the Customer Care team.

The role requires a high school diploma, strong English communication, and 1+ year in customer service; offers comprehensive benefits and a 401k match.

Qualifications

• High School Diploma required.
• Associates or Bachelor's degree preferred.
• 1+ years of customer service experience preferred.
• Clerical/administrative experience preferred.
• Strong English communication skills.
• Proficient with Microsoft Office.

Responsibilities

• Maintain customer accounts and set up new accounts.
• Edit existing accounts and manage additional shipping locations.
• Provide clerical support for the Customer Care Department.
• Scan daily documents, file, copy, and shred as needed.
• Assist Customer Care Representatives with administrative tasks.
• Interact with Operations to facilitate timely shipment of products.
• Process daily invoicing and inventory adjustments.

Skills

Customer service

Communication

Teamwork

Microsoft Office Suite

Education

High School Diploma

Associates or Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Care Associate - Vulcan

Customer Service/Op Vulcan Regular Full-Time Alabama, Hoover, AL, US

2 days ago Requisition ID: 1983

The Customer Care Associate is responsible for all customer account maintenance activities as related to new customer account set-ups and changes to existing customer accounts. The Customer Care Associate is also responsible for all clerical and administrative duties of the Customer Care Department to include scanning, filing, copying and other tasks as assigned.

Essential Duties and Responsibilities:

• Adhere with the company’s Quality Management System to ensure compliance with applicable regulatory requirements.
• Responsible for all customer account maintenance activities for the Customer Care Department.
• Establish new customer accounts, edits to existing customer accounts and setup of additional shipping locations for new and existing accounts.
• Provide clerical support for the Customer Care Department.
• Scan daily documents, file, copy, shred.
• Assist Customer Care Representatives with all administrative tasks.
• Interact with Operations to facilitate timely shipment of products.
• Responsible for daily invoicing, scanning/removing/adjusting inventory for stock items; filing production history files, shipping.
• Accept new projects as delegated by the department supervisor/manager.
• Other duties as assigned.

The ideal candidate for this position will possess the following qualifications:

• High School Diploma required
• Associates or Bachelor’s degree preferred.
• 1+ years of Customer service or related experience preferred.
• Previous clerical, administrative or related experience preferred. Knowledgeable in Microsoft Office Suite.
• Communication skills to include reading, writing, and speaking in English.
• Ability to function effectively in a team setting.
• 2 comprehensive medical plan options to choose from available the first of each month following your date of hire
• Flexible Spending Account or HSA Account available
• Company paid Dental Insurance for employee and dependents
• Wellness Plan
• 401k with 5% matching
• Generous PTO plan including 11 paid holidays, 2 Floating Holidays and Community Service Hours
• Company paid Short Term Disability
• Long Term Disability
• Company provided Life Insurance
• Casual Dress Code
• Social events for employees and family

Please note that any offer of employment made by BioHorizons is contingent upon the successful completion of a pre-employment background investigation to include a pre-employment drug screen.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.