Healthcare Customer Support Specialist

Labcorp; Birmingham (AL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

STD/LTD

401(k)

Paid Time Off (PTO)

Flexible Time Off (FTO)

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Labcorp is seeking an on-site Customer Service Representative in Birmingham, AL. You will act as a liaison between Labcorp, customers and patients, handling inquiries with courtesy and accuracy while maintaining HIPAA-compliant records.

The role requires a high school diploma and 3+ months of customer service experience; bilingual Spanish is a plus. Proficiency with Microsoft Office, Salesforce, and laboratory information systems benefits performance in this fast-paced environment.

Qualifications

• High school diploma or GED required.
• 3+ months of customer service experience preferred.

Responsibilities

• Serve as liaison between Labcorp, customers and patients.
• Handle routine customer inquiries via phone, email, or web.
• Communicate professionally and in accordance with protocols.
• Clarify requirements and provide information about Labcorp products/services.
• Support HIPAA-compliant medical record and CRM data processes.

Skills

Customer service

Bilingual Spanish

Communication skills

Teamwork

Education

High School Diploma or GED

Tools

Salesforce.com

Laboratory Information Systems

Microsoft Office

Job description

Labcorp is seeking an on-site Customer Service Representative in Birmingham, AL. You will act as a liaison between Labcorp, customers and patients, handling inquiries with courtesy and accuracy while maintaining HIPAA-compliant records.

The role requires a high school diploma and 3+ months of customer service experience; bilingual Spanish is a plus. Proficiency with Microsoft Office, Salesforce, and laboratory information systems benefits performance in this fast-paced environment.