Accounts Coordinator — Customer Care & Orders

LG Energy Solution; Johns Creek (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

100% Paid Premiums for Medical, Dental, and Vision insurance

401K matching program

15 days of Paid Time Off (PTO)

15 national paid holidays per year

Job summary

LG Energy Solution in Johns Creek, GA is looking for an Account Coordinator to assist customers with product-related inquiries and manage claims. The successful candidate will have strong communication, organizational, and computer skills, along with a Bachelor's Degree. The role involves processing orders, handling vendor communications, and maintaining customer relationships. The position offers comprehensive benefits including full medical coverage, retirement plans, and generous paid time off.

Qualifications

• Strong communication skills with a problem-solving attitude.
• Excellent computer skills (MS Office).
• Organizational and time-management skills.
• Hands-on experience with CRM software.
• Highly motivated, self-directed, and customer service oriented.
• Demonstrate strong attention to detail and urgency.
• Ability to learn and perform multiple tasks in a fast-paced environment.
• Ability to work independently and in a team.

Responsibilities

• Assist customers with product-related questions by email and in person.
• Handle claims regarding refunds or exchanges.
• Process orders received over phone, email, or internal ERP system.
• Communicate with customers and vendors to ensure on-time payment.
• Coordinate delivery process to meet customer guarantees.
• Manage relationships with customers.
• Update internal databases with account information.
• Liaise with internal teams for pre/post-sales service.
• Prepare, file, and retrieve sales-related documents.
• Assist in all sales-related work.

Skills

Strong communication skills

Problem-solving attitude

Excellent computer skills (MS Office)

Organizational skills

Time-management skills

Hands-on experience with CRM software

Customer service oriented

Attention to detail

Ability to learn tasks in fast-paced environment

Ability to work independently

Ability to work in a team

Education

Bachelor's Degree

Job description

LG Energy Solution in Johns Creek, GA is looking for an Account Coordinator to assist customers with product-related inquiries and manage claims. The successful candidate will have strong communication, organizational, and computer skills, along with a Bachelor's Degree. The role involves processing orders, handling vendor communications, and maintaining customer relationships. The position offers comprehensive benefits including full medical coverage, retirement plans, and generous paid time off.