Account Verification Specialist - PT

First Financial Bank Texas; Abilene (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

First Financial Bank Texas is seeking an organized administrative professional for our Abilene, TX location to verify and maintain account information with internal and external partners. You will help ensure accuracy and timeliness of data while upholding our customer-first service culture.

This role emphasizes privacy compliance, handling verification requests, researching accounts, and supporting the bank's policies and procedures.

Qualifications

• High school diploma or equivalent required.
• 18 months of administrative experience preferred.
• Proficient with Word, Excel, Outlook and Adobe Acrobat.
• Ability to protect confidential information.

Responsibilities

• Verify and maintain account information from internal and external parties.
• Respond to verification requests in a timely and compliant manner.
• Research accounts and provide accurate responses, including mortgages and deposits verifications.
• Ensure compliance with privacy requirements and bank policies.
• Support Customer Service First sales and service culture.

Skills

Administrative experience

Organization skills

Communication skills

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

Adobe Acrobat

Job description

Address

We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description

Office Location: Abilene, Texas, United States

Scope/Contacts

The incumbent will work directly with multiple internal and external parties to verify and maintain account information. Incumbent must have excellent organization skills. The incumbent is responsible for providing accurate, timely, and compliant verifications.

Essential Functions

• Participate in all activities related to the furnishing of information to internal and third-party request while adhering to internal controls to ensure the accuracy and integrity of the information provided.
• Conduct reasonable investigations of and respond directly to all verification requests in a timely manner. Must adhere to internal policies as well as industry standards and regulations when responding to all verification requests.
• Research accounts and provide accurate, timely responses to all verification requests, including by to, verifications of mortgages and verification of deposits.
• Comply with applicable regulatory privacy requirements.
• Other duties and special projects as assigned by Post Funding Review Manager and Department
• Actively participate in the Customer Service First sales and service culture, support the values of the organization, and follow established Bank policies and procedures.

Minimum Qualifications

• High school graduate or equivalent certification with 18 months of administrative experience is required.
• The incumbent must have a working knowledge of Word, Excel, Outlook, and Adobe Acrobat software. Familiarity with other features of Microsoft's Office suite of applications will be helpful.
• Perform job responsibilities effectively with minimum supervision
• Excellent organization and attention to detail
• Good oral and written communication skills
• Protect confidential information

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)