Account Verification Specialist - PT

First Financial Bancshares, Inc.; Abilene (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

First Financial Bancshares, Inc. is seeking an Administrative Verifications Specialist in Abilene, TX. The role involves verifying and maintaining account information, handling mortgage and deposit verifications, and ensuring compliance with privacy regulations.

You'll work with internal and external stakeholders, adhere to bank policies, and contribute to a culture focused on accuracy and customer service. Strong organizational skills and confidentiality are essential.

Qualifications

• High school diploma or equivalent with 18 months of administrative experience required.
• Must have working knowledge of Word, Excel, Outlook and Adobe Acrobat.
• Familiarity with other MS Office features is helpful.
• Excellent organization and attention to detail required.
• Good oral and written communication skills.
• Must protect confidential information.

Responsibilities

• Verify and maintain account information for internal and third-party requests.
• Respond timely to verification requests and conduct reasonable investigations.
• Research accounts and verify mortgages and deposits as needed.
• Ensure compliance with internal policies and regulatory privacy requirements.
• Support the Customer Service First sales and service culture and follow bank policies.

Skills

Organization

Communication

Attention to detail

Confidential information handling

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

Adobe Acrobat

Job description

Address We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description

Office Location: Abilene, Texas, United States

SCOPE/CONTACTS

The incumbent will work directly with multiple internal and external parties to verify and maintain account information. Incumbent must have excellent organization skills. The incumbent is responsible for providing accurate, timely, and compliant verifications.

ESSENTIAL FUNCTIONS

Participate in all activities related to the furnishing of information to internal and third-party request while adhering to internal controls to ensure the accuracy and integrity of the information provided. Conduct reasonable investigations of and respond directly to all verification requests in a timely manner. Must adhere to internal policies as well as industry standards and regulations when responding to all verification requests. Research accounts and provide accurate, timely responses to all verification requests, including by to, verifications of mortgages and verification of deposits. Comply with applicable regulatory privacy requirements. Other duties and special projects as assigned by Post Funding Review Manager and Department Actively participate in the Customer Service First sales and service culture, support the values of the organization, and follow established Bank policies and procedures.

MINIMUM QUALIFICATIONS

High school graduate or equivalent certification with 18 months of administrative experience is required. The incumbent must have a working knowledge of Word, Excel, Outlook, and Adobe Acrobat software. Familiarity with other features of Microsoft’s Office suite of applications will be helpful. Perform job responsibilities effectively with minimum supervision Excellent organization and attention to detail Good oral and written communication skills Protect confidential information

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

What Makes Us Unique? You.

Since 1890, First Financial has been serving the financial needs of customers in every neighborhood, just like yours. Not just through good times, but during difficult years too. We survived the Great Depression, the collapse of the Texas economy in the 1980s, and the Great Recession. Throughout it all, we remain a place of stability and trust for our customers. While other banks have come and gone, First Financial continues to grow through acquisitions, new branches, and the expansion of our services. It goes without saying, First Financial is not your everyday bank. Our “One Bank, Multiple Regions” concept combines the best of “Big Bank” customer benefits with the local decision making and involvement of a community bank. The Company includes multiple banking regions with 79 convenient locations throughout Texas, and we offer convenient banking options with a local, personal touch. And because we’re one bank, you can visit any of our locations and receive the same friendly service. Much of our success comes from the lifelong relationships we’ve built with people just like you. Providing excellent customer service and education is the focus of everything we do. Our customer education includes training to understand how to improve credit, apply for a home loan, and utilize our products and services. Every day we’re here to help you make sound financial decisions. And don’t be surprised if you step through the door and see a familiar face. Many of our employees are leaders in the community. After all, being involved with the community is an important part of who we are. Discover for yourself how at First Financial, it’s You First.