Sales Specialist - Inbound & Outbound | Commission-Driven

SBH Community Service Network Inc.; New York (NY); Hybrid; USD 40,000 - 65,000; Full time

Job summary

SBH Community Service Network Inc. in Brooklyn, NY is seeking a results-driven Sales Specialist to join its expanding sales team.

You will engage with prospective customers, identify needs, explain available service options, and convert qualified leads into new customers. The Sales Specialist role blends inbound and outbound outreach, guiding prospects through enrollment with confidence, persuasion, and a strong customer focus.

Qualifications

• 1+ year of experience in sales, customer service, call center, or a related role preferred.
• Strong verbal and written communication skills.
• Confident and professional phone presence.
• Strong persuasion, negotiation, and objection-handling abilities.
• Ability to quickly learn products and clearly explain their features and benefits.

Responsibilities

• Respond promptly to inbound leads and inquiries.
• Conduct outbound calls and follow up with prospective customers.
• Build rapport and identify each prospect's needs, concerns, and priorities.
• Educate prospective customers about plans, services, coverage options, and benefits.
• Recommend appropriate solutions based on individual customer needs.
• Clearly communicate the value and benefits of available services.
• Guide prospects through the entire sales process from initial contact through enrollment.
• Provide a professional and positive customer experience throughout the sales process.
• Maintain an active pipeline of prospective customers.
• Follow up consistently with leads to maximize conversion opportunities.
• Work toward and achieve individual sales goals and performance metrics.
• Identify opportunities to improve conversion rates and overall sales performance.
• Maintain persistence and professionalism throughout the follow-up process.
• Participate in ongoing sales coaching, training, and performance-development activities.
• Accurately document customer interactions and sales activity within the company's CRM system.
• Maintain accurate records of leads, follow-ups, enrollments, and sales outcomes.
• Keep prospect information and pipeline activity current.
• Stay informed about products, pricing, promotions, and company policies.
• Follow established sales processes, compliance requirements, and company procedures.
• Collaborate with other departments to help ensure a smooth transition from prospect to customer.

Skills

Sales experience

Verbal & written communication

Phone presence

Persuasion & negotiation

CRM proficiency

Time management

Tools

CRM system

Job description

SBH Community Service Network Inc. in Brooklyn, NY is seeking a results-driven Sales Specialist to join its expanding sales team.

You will engage with prospective customers, identify needs, explain available service options, and convert qualified leads into new customers. The Sales Specialist role blends inbound and outbound outreach, guiding prospects through enrollment with confidence, persuasion, and a strong customer focus.