Enterprise Accounts Specialist

B&H Photo Video; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

B&H Photo Video is seeking an Enterprise Accounts Support Representative to service corporate, education, and government customers in New York. You will own inquiries, manage quotes and orders, and drive timely resolutions while delivering exemplary care and satisfaction.

You will build relationships, coordinate with multiple departments, and ensure accurate billing, shipping, and product information. The role requires strong communication, ownership, and attention to detail in a fast-paced

Qualifications

• 1 year in a customer facing role or 2 years in an office setting preferred.
• Strong ownership and issue resolution skills.
• Excellent written and spoken communication abilities.
• Comfort with fast-paced, high-volume workload.

Responsibilities

• Receives, prioritizes, and responds to in-bound customer inquiries within expected time frames and takes an ownership view of outstanding requests.
• Thoroughly reviews customer inquiries and ensures that the responses are comprehensive and provide effective solutions.
• Ensures that all work is done with a high degree of attention to detail and thoroughness including reviewing customer documentation for billing, shipping, payment, and contact details.
• Processes customer Quote/bid requests and Purchase Orders into the ordering system along with any changes or cancellation requests.
• Responds to inquiries such as stock check, order status, price check, claims, returns within defined time frames.
• Proactively follows up with customers regarding outstanding orders pre- and post-sale.
• Communicates with customers in a professional and courteous manner.
• Actively builds relationships with customers and demonstrates reliability.
• Resolves issues requiring collaboration with other departments by clearly communicating and managing outcomes.
• Uses good judgment to elevate customer issues or communications as appropriate.
• Makes issue resolution decisions independently within prescribed guidelines.
• Has a basic understanding of order fulfillment and distribution methods (shipping, international, duties).
• Provides support for process improvement, cost reduction, & service improvement initiatives
• Assists team members as needed
• Assists other teams as needed
• Participates in departmental initiatives and community activities.
• Other responsibilities as assigned by manager.

Skills

Ownership

Prioritization

Teamwork

Communication

Professionalism

Detail-oriented

Adaptability

Tools

Microsoft Office

Job description

B&H Photo Video is seeking an Enterprise Accounts Support Representative to service corporate, education, and government customers in New York. You will own inquiries, manage quotes and orders, and drive timely resolutions while delivering exemplary care and satisfaction.

You will build relationships, coordinate with multiple departments, and ensure accurate billing, shipping, and product information. The role requires strong communication, ownership, and attention to detail in a fast-paced