Account Support Specialist: Inquiries & Payments

GreatAmerica Financial Services Corporation; Cedar Rapids (IA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work arrangements

Health Insurance

401(k) and Company Match

Paid Time Off

Tuition Assistance

Gym Reimbursement

Job summary

GreatAmerica Financial Services Corporation in Cedar Rapids, IA seeks an Account Support Advisor to handle inbound customer interactions, including invoicing, collections, and account updates. You will respond professionally in written and oral form and provide end-of-term guidance for various agreements.

The role requires collaboration with teammates to ensure smooth workflow and adherence to security procedures.

Qualifications

• Inbound customer service experience is preferred or similar client-facing work.
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Responsibilities

• Inbound customer service interactions with the goal of one call resolution.
• Provide professional oral and written correspondence with internal and external customers.
• Understand and explain the end of term options for various agreements.
• Coordinate workflow with fellow Account Support Advisors to ensure coverage.
• Complete basic team tasks and adhere to account security procedures.

Skills

Customer service

Written communication

Verbal communication

Time management

Multi-tasking

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Salesforce

Job description

GreatAmerica Financial Services Corporation in Cedar Rapids, IA seeks an Account Support Advisor to handle inbound customer interactions, including invoicing, collections, and account updates. You will respond professionally in written and oral form and provide end-of-term guidance for various agreements.

The role requires collaboration with teammates to ensure smooth workflow and adherence to security procedures.