Account Support Advisor I - PSG

GreatAmerica Financial Services Corporation; Cedar Rapids (IA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work arrangements

Health Insurance

401(k) and Company Match

Paid Time Off

Tuition Assistance

Gym Reimbursement

Job summary

GreatAmerica Financial Services Corporation in Cedar Rapids, IA seeks an Account Support Advisor to handle inbound customer interactions, including invoicing, collections, and account updates. You will respond professionally in written and oral form and provide end-of-term guidance for various agreements.

The role requires collaboration with teammates to ensure smooth workflow and adherence to security procedures.

Qualifications

• Inbound customer service experience is preferred or similar client-facing work.
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Responsibilities

• Inbound customer service interactions with the goal of one call resolution.
• Provide professional oral and written correspondence with internal and external customers.
• Understand and explain the end of term options for various agreements.
• Coordinate workflow with fellow Account Support Advisors to ensure coverage.
• Complete basic team tasks and adhere to account security procedures.

Skills

Customer service

Written communication

Verbal communication

Time management

Multi-tasking

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Salesforce

Job description

GreatAmerica is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth. We have also recently become a bank!We Are Looking to Add a Key Member to Our Account Support team!No two days are the same for this role. As an Account Support Advisor, you are responsible for managing a variety of incoming interactions to assist our customer base, including End User interactions, collections, and Customer relations within granted authority levels. Some inbound inquiries may include tasks such as invoicing, taxation, agreement terms, updating account information, and payment terms. An Account Support Advisor actively participates in the achievement of team and company goals. Additional responsibilities include payment processing, transfer & assumptions as well as calculation and explanation of end of term options. An Account Support Advisor would accurately respond to customer inquiries, complaints and requests while displaying a personable approach when handling each type of customer in a timely manner. For every interaction we encourage creativity and innovative thinking to provide a mutually beneficial solution. All Account Support Advisors must follow and adhere to The GreatAmerica Principles and GreatAmerica Experience Standards.As an Account Support Advisor, you will:Inbound customer service interactions with the goal of one call resolutionAbility to provide professional oral and written correspondence with all internal and external customers, as well as cross functional positionsConsultative approach to identify appropriate solutionsUnderstand the various types of agreements and the end of term process for eachConsistently meets or exceeds daily core responsibilitiesCompletion of basic team tasksUnderstand and abide by account security procedures for all interactionsEffectively communicates with fellow ASA’s to coordinate workflow and coverage needsTo be successful in this role you will need:EducationHigh School graduate or equivalentExperienceCustomer Service experience preferredComputer SkillsMicrosoft Office SuiteSalesforce experience is desiredOther RequirementsDetail Oriented, Ability to Multi-Task, Decision Making, Collection Skills, Cross Training, Time Management, Accountability, High Level of Written and Verbal Communication Skills & Customer Oriented, Complaint Resolution, Resolution of Mathematical ErrorsSharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes:Financial BenefitsCompetitive CompensationMonthly Bonuses for Eligible Employees401(k) and Company MatchAnnual Profit SharingPaid Time OffHealth, Wellbeing, and Family Planning BenefitsPaid VacationPaid Sick DaysPaid HolidaysGym ReimbursementHealth InsuranceDental InsuranceVision InsuranceShort-Term and Long-Term DisabilityCompany Paid Life InsuranceFlexible Spending Accounts (FSA)Health Savings Accounts (HSA)Employee Assistance ProgramParental LeaveEducation and Career Planning BenefitsTuition AssistanceNetworking OpportunitiesLeadership Development OpportunitiesPerksPaid ParkingService AwardsHybrid work arrangementsBusiness casual environmentA strong organizational culture focused on our greatest asset: you!If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at www.greatamerica.com/careers.Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.