Account Support Specialist: Customer Care & Inquiries

GreatAmerica Bank National Association; Cedar Rapids (IA); Hybrid; USD 38,000 - 58,000; Full time

Benefits offered by this job

Hybrid work arrangements

401(k) and Company Match

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Short-Term and Long-Term Disability

Life Insurance

Parental Leave

Tuition Assistance

Gym Reimbursement

Job summary

GreatAmerica Bank National Association is seeking an Account Support Advisor to assist customers with inquiries, invoicing, and end-of-term options. You will handle inbound interactions, process payments, and maintain strong customer relations in a hybrid work setting.

The role emphasizes a consultative approach, accuracy, and timely responses, with opportunities for professional growth within a customer-focused team.

Qualifications

• High School graduate or equivalent.
• Customer service experience preferred.
• Detail oriented with strong multitasking ability.
• Proficiency in Microsoft Office; Salesforce experience desired.
• Ability to respond professionally in writing and verbally.
• Understanding of end-of-term options and payment terms.

Responsibilities

• Inbound customer service interactions with the goal of one call resolution.
• Provide professional oral and written correspondence with customers and internal teams.
• Consultative approach to identify appropriate solutions.
• Understand and explain end-of-term options for various agreements.
• Process payments, transfers, and assumptions as needed.
• Maintain account security procedures and coordinate with teammates.

Skills

Customer Service

Detail Oriented

Multitasking

Written Communication

Verbal Communication

Decision Making

Compliance

Education

High School graduate or equivalent

Tools

Microsoft Office

Salesforce

Job description

GreatAmerica Bank National Association is seeking an Account Support Advisor to assist customers with inquiries, invoicing, and end-of-term options. You will handle inbound interactions, process payments, and maintain strong customer relations in a hybrid work setting.

The role emphasizes a consultative approach, accuracy, and timely responses, with opportunities for professional growth within a customer-focused team.