Hybrid Account Support Advisor: Growth & Benefits

greatamerica; Cedar Rapids (IA); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Hybrid work arrangements

Paid Parking

Service Awards

Business casual environment

Great culture including you as asset

Job summary

GreatAmerica is seeking an Account Support Advisor to manage inbound customer interactions, including invoicing, payments, and account updates across the U.S. You will explain terms, assist with end-of-term options, and provide clear, timely communication to customers and internal teams.

The role emphasizes a consultative approach, accuracy, and teamwork, with a focus on delivering solutions within policy. A hybrid work arrangement is available along with a strong rewards culture.

Qualifications

• Customer service experience preferred.
• Strong written and verbal communication skills.
• Ability to multi-task and handle multiple inquiries.
• Detail oriented with accurate data entry and follow-through.

Responsibilities

• Handle inbound customer service interactions aiming for one-call resolution.
• Provide professional written and oral correspondence with customers and internal teams.
• Explain terms of agreements, end-of-term options, and payment terms.
• Process payments, transfers, and basic account updates within policy.
• Support team goals and maintain security procedures for interactions.

Skills

Customer Service

Written & Verbal Communication

Time Management

Attention to Detail

Education

High School diploma

Tools

Microsoft Office Suite

Salesforce

Job description

GreatAmerica is seeking an Account Support Advisor to manage inbound customer interactions, including invoicing, payments, and account updates across the U.S. You will explain terms, assist with end-of-term options, and provide clear, timely communication to customers and internal teams.

The role emphasizes a consultative approach, accuracy, and teamwork, with a focus on delivering solutions within policy. A hybrid work arrangement is available along with a strong rewards culture.