Account Support Specialist

City Personnel; Bellingham (MA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Comprehensive hands-on training

Supportive team-based culture

Competitive annual salary

Growth and stability opportunities

Job summary

A reputable distribution company in Franklin, MA is seeking an Account Support Specialist to enhance their team. This role involves managing client relationships, overseeing order processes, and collaborating with various departments to ensure customer satisfaction. Ideal candidates will have a strong customer service background and excellent communication skills.

Qualifications

• Minimum of 2 years’ experience in customer service or account support.
• Exceptional organizational skills and high attention to detail.
• Strong verbal and written communication abilities.

Responsibilities

• Act as the main liaison for a designated client portfolio.
• Oversee the full order process—from entry to delivery.
• Collaborate closely with internal teams to fulfill customer needs.

Skills

Organizational skills

Communication

Customer service orientation

Problem-solving

Tools

Microsoft Office

ERP systems

Job description

2 days ago Be among the first 25 applicants

This range is provided by City Personnel. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $65,000.00/yr

Direct message the job poster from City Personnel

Are you a customer-focused professional with a knack for building strong relationships and ensuring smooth client experiences? We are currently partnering with a reputable and expanding distribution company in Franklin, MA, that is looking to bring on an Account Support Specialist to enhance their growing team. This position is ideal for someone who thrives in a fast-paced setting, enjoys problem-solving, and takes pride in delivering exceptional service.

Company Highlights:

• Competitive annual salary ranging from $60,000 to $65,000
• Established company with ongoing growth and stability
• Supportive, team-based culture with collaborative leadership
• Comprehensive hands-on training provided

Key Responsibilities of the Account Support Specialist:

• Act as the main liaison for a designated client portfolio, delivering outstanding support and communication
• Oversee the full order process—from entry to delivery—ensuring accuracy and client satisfaction
• Collaborate closely with internal teams including sales, logistics, and operations to fulfill customer needs
• Manage purchase orders, draft quotes, and promptly respond to client inquiries
• Monitor account performance, troubleshoot issues, and proactively identify areas for improvement
• Keep client records and order details accurate and up to date within internal systems
• Cultivate long-lasting client relationships to support continued partnership and business success

Qualifications for the Account Support Specialist:

• Minimum of 2 years’ experience in customer service or account support, ideally in a distribution or manufacturing environment
• Exceptional organizational skills and high attention to detail
• Strong verbal and written communication abilities
• Proficiency with Microsoft Office; experience with ERP systems is a plus
• Capable of multitasking effectively in a deadline-driven environment
• Team-oriented with a positive attitude and strong customer service orientation

Submit your resume today for immediate consideration!

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Please note: City Personnel offers extended interview hours from 7 am–7 pm upon request

City Personnel, Inc. is your trusted local recruitment partner based in Providence, RI. For nearly 20 years, we’ve been connecting top talent with leading companies right here in Rhode Island and Southern Massachusetts. Our deep understanding of the local job market allows us to offer personalized support and outstanding opportunities. Whether you're seeking temporary, temporary-to-permanent, or permanent positions, we’re here to help. Contact us today at [phone] to find your perfect job match!

City Personnel is an Equal Opportunity Employer. We do not discriminate against applicants due to race, national origin, religion, marital status, military status, disability, gender, gender identity, sexual orientation, or other protected characteristics. If you need special accommodation for the application process, please contact us at [e-mail].

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Distribution

• Industries

  Staffing and Recruiting

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Inferred from the description for this job

Medical insurance

Vision insurance

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