Patient Registration Representative

Signature Healthcare, MA

Brockton (MA)

On-site

USD 39,300 - 53,100

Part time

14 days+

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Benefits offered by this job

Medical, Dental, and Vision

Life and Disability

Tuition Reimbursement

Employee Assistance Program (EAP)

Job summary

A community-focused healthcare provider in Brockton, MA is seeking a Patient Registration Representative. This role involves accurately registering patients, verifying insurance, and managing patient flow in emergency situations. Ideal candidates will have strong communication skills and knowledge of medical terminology. Join our inclusive team and enjoy comprehensive benefits including medical, dental, and retirement savings plans.

Qualifications

3-5 years prior related experience in hospital/medical setting or insurance company is required.
Knowledge of insurance plans and requirements is needed.

Responsibilities

Registers patients accurately and thoroughly.
Verifies insurance coverage and manages patient flow in the Emergency Department.

Skills

Strong knowledge of medical terminology

Strong verbal and written communication skills

Accurate data entry skills

Typing speed of 30 wpm

Education

High school diploma or equivalent

Post-high school education in business or healthcare

Tools

Meditech

Optum

Microsoft Office products

Job description

4 days ago Be among the first 25 applicants

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Signature Healthcare’s Brockton Hospital is hiring a Patient Registration Representative in Brockton, MA.

Our recently renovated Brockton Hospital is a modern healthcare facility with a focus on superior patient care and safety. Following extensive renovations, the hospital is equipped with an advanced infrastructure to meet the evolving healthcare needs of the community. Join our team at Brockton Hospital and be better and stronger than ever.

Patient Registration Representative Roles And Responsibilities

Registers patients accurately and thorough by interviewing patients to obtain necessary demographic information, primary care provider, insurance coverage information, and other required information.
Verifies insurance coverage using electronic insurance verification systems. Maintains a detailed knowledge of third party insurance plans and information necessary for billing and reimbursement purposes, including managed care plans, Medicare secondary payor requirements, ACO primary care provider listings, insurance mnemonics, and other pertinent information.
Ensures at end of day all insurance deficiencies have been addressed or discussed with the Team Leader/Manager for bills to go out without errors.
Pre-registers patients and calls patient for various elective hospital services by obtaining and verifying necessary demographic and insurance information for registration and billing purposes.
Responds expediently to registration requests from Emergency Department charge nurse regarding incoming ambulances. Obtains demographic information from the patient, managing the efficient flow of information & records to ambulance companies and fire departments to allow patients arriving by ambulance to be identified, registered and seen within a timely manner.
Utilizes the electronic Emergency Department tracking system to respond to and manage the flow of registrations within the ER, ensuring that patients are registered at the bedside within 30 minutes of arrival in order to maintain throughput standards. Appropriately prioritizes workflow during times of high census and competing priorities – i.e. incoming ambulances, patients pending discharge, and patients with length of stay exceeding throughput standards.
Ensures accurate patient identification, as well as verifying two patient identifiers. Obtains government IDs and insurance cards, and scans this information into the appropriate locations of the electronic medical record.
Receives patients regarding their stated complaint and summarizes this information in the reason for visit field of the registration system, to facilitate appropriate triage.
Maintains a strong working knowledge of medical terminology to ensure accurate documentation.
Follows the policy for unidentified patients that come into the Emergency Room
Follows the process for minors and for patients with legal guardianship.
Refers uninsured pre-scheduled or registered patients to a financial counselor for initiating financial arrangements and/or to screen for eligibility under MassHealth, Health Safety Net, and other available programs.
Receives and greets patients and visitors as they enter the Emergency/Outpatient Departments to determine their reason for visit, and direct them to their appropriate destination. Maintains a strong working knowledge of all hospital services, departments and programs.
Answers all incoming calls in a courteous and timely manner. Answers or seeks answer to questions that patients, family members, or other departments may have relative to the registration and admitting functions. Routes calls to the appropriate area as necessary.
Assists with the completion of various team and department reports, special projects, Lean process improvement activities, and other initiatives within established parameters to maximize productivity and meet department goals and objectives.
Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

Commits to recognize and respect cultural diversity for all customers (internal and external).
Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.

Performs other duties as assigned

Required Skills & Qualifications

At Signature Healthcare we offer an inclusive and welcoming culture for our employees to grow and flourish., so if you're interested in this opportunity but your experience does not align with every qualification, we encourage you to apply. You may be just the right candidate for this or other opportunities.

Required

High school diploma or equivalent required. Post-high school education in business or healthcare preferred.

Requires 3-5 years prior related experience in hospital/medical setting or insurance company. Strong knowledge of medical terminology. Working knowledge of insurance plans/requirements. Minimum typing speed of 30 wpm with accurate data entry skills. Strong verbal and written communication skills

Preferred

Software/Hardware: Meditech, Optum, AHIQA, Microsoft Office products

Working at Signature Healthcare

Benefits

For 125 years, Signature Healthcare has been dedicated to delivering personalized healthcare services in a welcoming and medically advanced environment as one of the only not-for-profit community-based healthcare systems in Southeastern Mass. Our focus on quality care, matched with our commitment to serving every individual, fosters an inclusive and supportive environment for our employees to grow and flourish in their careers. Join Signature Healthcare and enjoy a fulfilling work experience, complemented by our comprehensive benefits package, including but not limited to: