Senior Personal Lines Insurance Account Manager

Atlantic Group; Massachusetts; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Vision insurance

Paid maternity leave

Paid paternity leave

Job summary

Atlantic Group is seeking a Senior Personal Lines Insurance Account Manager in Essex County, MA. This role involves overseeing personal lines accounts, managing client relationships, and providing outstanding service. Candidates should have a P&C license and at least 3 years of relevant experience. The position offers a salary range of $65,000 to $85,000 per year plus a bonus and requires strong communication and technical skills.

Qualifications

• 3+ years of experience in a retail insurance agency managing personal lines accounts.
• Property & Casualty (P&C) License required.
• Strong multitasking abilities and excellent communication skills.

Responsibilities

• Respond to client inquiries by phone and email.
• Process endorsements, renewals, and cancellations in a timely manner.
• Prepare new business quotes and guide clients through the claims process.

Skills

Communication

Attention to Detail

Multitasking

Education

Associate’s or Bachelor’s degree in Business or Insurance

Tools

Epic

Applied

Microsoft Office Suite

Job description

Senior Personal Lines Insurance Account Manager

Senior Personal Lines Insurance Account Manager

1 day ago Be among the first 25 applicants

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This range is provided by Atlantic Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $85,000.00/yr

Additional compensation types

Annual Bonus

Job Overview – Senior Personal Lines Insurance Account Manager:

Compensation: $65,000 – $85,000/year + bonus

Schedule: Monday to Friday (In-Office)

Atlantic Group is hiring a Senior Personal Lines Insurance Account Manager for our client in Essex County, MA, to oversee personal lines accounts, client relationships, and policy renewals. In this role, you'll manage coverage inquiries, process endorsements, and provide claims support while delivering excellent service and identifying upsell and cross-sell opportunities. A valid Property & Casualty license is required, making this an ideal role for experienced insurance professionals with retail agency backgrounds in auto, home, umbrella, and specialty lines.

Responsibilities as the Senior Personal Lines Insurance Account Manager:

• Client Service & Communication: Respond to a high volume of client inquiries by phone and email with professionalism, accuracy, and care.
• Policy Administration: Process endorsements, renewals, cancellations, reinstatements, and billing inquiries in a timely and compliant manner.
• Quoting & Remarketing: Prepare new business quotes and remarket renewals to ensure competitive pricing and comprehensive coverage.
• Claims Support: Guide clients through the claims process, from initial filing to resolution, providing clear communication and updates.
• Account Retention & Cross-Selling: Identify client needs and recommend additional coverage options or upgrades to increase account value.
• Compliance & Documentation: Maintain accurate client files, adhere to agency procedures, and ensure compliance with state regulations and carrier guidelines.

Qualifications for the Senior Personal Lines Insurance Account Manager:

• Education: Associate’s or Bachelor’s degree in Business, Insurance, or related field preferred.
• Licensure: Property & Casualty (P&C) License required.
• Experience: 3+ years of experience in a retail insurance agency managing personal lines accounts, with experience in auto, home, umbrella, and specialty insurance strongly preferred.
• Technical Skills: Proficient with agency management systems (e.g., Epic, Applied), Microsoft Office Suite, and online carrier platforms.
• Skills & Attributes: Proficient in Massachusetts registry processes, with strong multitasking abilities, attention to detail, and excellent communication skills.

Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion.

ID #45543

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing, Management, and Finance

• Industries

  Insurance and Employee Benefit Funds, Insurance, and Accounting

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Inferred from the description for this job

Medical insurance

401(k)

Vision insurance

Paid maternity leave

Paid paternity leave

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