Customer Account Specialist (5224)

Bonded Logistics, Inc.; Charlotte (NC); On-site; USD 42,000 - 47,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Vision insurance

Job summary

A leading logistics company in Charlotte, NC, is seeking a dedicated Customer Account Specialist. The role focuses on managing customer relationships, ensuring smooth logistics operations, and providing excellent service to clients. The ideal candidate will possess strong analytical skills and a customer-oriented approach, enabling effective communication and problem-solving. This full-time position offers a starting pay of $20.00 per hour with various benefits, making it an excellent opportunity for those looking to grow in the logistics and customer service field.

Qualifications

• Minimum two years of experience in a customer service or administrative role in a warehouse setting.
• Detail-oriented and capable of managing logistics and accounts efficiently.

Responsibilities

• Build and maintain strong relationships with clients.
• Enter, process, and track freight orders efficiently.
• Resolve shipping and receiving inquiries for client satisfaction.

Skills

Strong client services orientation

Proficiency in Microsoft Office

Excellent customer service skills

Strong analytical skills

Data entry accuracy

Education

High school diploma or equivalent

Tools

Cadence or a similar platform

Job description

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

TO APPLY, VISIT: https://www.bondedlogistics.com/customer-account-specialist-5224/

Location:5224 Gibbon Road, Charlotte

Overview

We are seeking a dedicated and detail-oriented Customer Account Specialist who will combine customer service, account management, and logistics expertise to handle clients’ transportation and shipping needs. He/she will be responsible for building and maintaining relationships with clients , managing orders, resolving issues and ensuring efficient and cost-effective logistics solutions.

Key Responsibilities

The ideal candidate will…..

• Build and maintain strong relationships with clients by understanding their needs and expectations.
• Enter, process and track freight orders ensuring accurate and timely shipping and receiving of items.
• Address customer inquiries, resolve issues related to shipping and receiving orders and provide solutions to ensure client satisfaction, and help to clear any roadblocks that may arise.
• Understand logistics processes, such as: transportation, warehousing and inventory management.
• Communicate with customers clearly and professionally, and provide updates on their orders, shipments and other relevant information.
• Maintain accurate records and provide feedback to management.
• Collaborate with the Operations team to understand customers’ needs and support their efforts.
• Identify opportunities to improve operational efficiency and, help to streamline processes for better customer service.

Skills

• Strong client services orientation with the ability to build rapport with clients.
• Proficiency in Microsoft Office software and Cadence or a similar platform for data entry .
• Excellent customer service skills with a focus on delivering positive experiences.
• Strong analytical skills to evaluate data and provide actionable insights.
• Ability to type efficiently while maintaining accuracy during data entry tasks.

Education and Experience

• High school diploma or equivalent with at least two (2) years of experience in a customer service or administrative role in warehouse setting.

Job Type:Full-time

Pay:From $20.00 per hour

Expected hours:40 per week

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

TO APPLY, VISIT: https://www.bondedlogistics.com/customer-account-specialist-5224/

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at Bonded Logistics, Inc. by 2x

Get notified about new Customer Account Specialist jobs in Charlotte, NC.

Allergy Territory Account Specialist – Asheville/Charlotte– Remote

Inbound Sales & Customer Service Representative

Account Coordinator, P&C Service Center (Charlotte, NC or EST remote)

Customer Service Representative - State Farm Agent Team Member

Charlotte, NC $40,000.00-$46,000.00 6 months ago

Remote Mortgage Customer Service Representative

Medical Equipment Customer Service Representative

Customer Service Representative/Dispatcher (Full-Time)

Remote Mortgage Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

Fort Mill, SC $35,000.00-$45,000.00 1 year ago

Insurance Customer Service Representative

Fort Mill, SC $36,000.00-$50,000.00 3 weeks ago

Director of First Impressions - Charlotte Office

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.