Account Support Associate

Pitney Bowes; Madison (WI); Remote; USD 20,000 - 28,000; Full time

Job summary

Pitney Bowes is seeking a Remote Billing Support Associate to resolve complex billing questions with clients and sales teams via phone, email, and chat. This role emphasizes accuracy, customer focus, and collaborative problem-solving across Pitney Bowes entities.

The ideal candidate will possess strong communication skills, enjoy helping customers, and thrive in a fast-paced, remote environment. We offer growth opportunities and a supportive, inclusive culture.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to troubleshoot billing issues.
• Excellent client-focused mindset.

Responsibilities

• Work one-on-one with clients and sales to solve complex billing issues via phone, email and chat.
• Collaborate with other departments to solve client issues.
• Find root cause to prevent repeat issues.
• Collect on accounts where appropriate.
• Help drive PB revenue by identifying customer needs and providing recommendations to clients on service/product use where appropriate.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Education

High School Diploma

Job description

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We’re looking for people who:

• Act with urgency, accountability, and purpose
• Deliver high quality work with consistency and pride
• Collaborate effectively and elevate those around them
• Focus on outcomes that drive impact and growth

Job Description:

Join our team and earn $17.50 per hour

This is a fully remote position.

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components:

• Client.
• Team.
• Win.
• Innovate.

We actively look for prospects who:

• Are passionate about client success
• Enjoy collaborating with others
• Strive to exceed expectations
• Move boldly in the quest for superior and best in market solutions
• Have a high-level of ethics and commitment as well as being a self-starter

You are:

• Passionate about client success and see opportunities where others see challenges.
• A forward thinker who acts with purposefulness and speed and is committed to championing new ideas, strategies or concepts, to ensure teams succeed.

You will:

• Work one on one with clients and sales to solve complex billing issues within all Pitney Bowes entities via phone, email and chat
• Collaborate with other departments to solve client issues
• Find root cause to prevent repeat issues
• Collect on accounts where appropriate
• Help drive PB revenue by identifying customer needs and providing recommendations to clients on service/product use where appropriate

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse prospective and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (pbprojectliving.com)

Your Background:

• Strong analytical and organizational skills
• Highly organized with ability to multitask and manage change
• Demonstrated ability to manage your workday with little guidance
• Strong verbal and written communication skills for discussing topics with clients with great attention to detail
• Active listening skills to determine customer needs and a best course of action
• Ability to be patient and friendly with all types of customers
• Flexibility and adaptability to work in a fast-paced environment
• Familiarity with computers and telephone etiquette
• Ability to troubleshoot issues and provide clear and concise directions to customers
• High School diploma or equivalent

At Pitney Bowes, our passionate and ambitious team delivers innovations that help clients navigate the complex and always evolving world of commerce: from helping them use data to market to the best customers, to enabling the sending of parcels and packages efficiently, to securing payments through statements and invoices. In everything, we do, we deliver accuracy and precision to drive meaningful impact.

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women/Men/Veterans/Individuals with Disabilities/LGBT are encouraged to apply.

All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.