Account Support Associate

Pitney Bowes; Seattle (WA); Remote; USD 20,000 - 28,000; Full time

Job summary

Pitney Bowes is hiring for a fully remote role in the United States. You will handle customer inquiries via phone, email and chat, resolve billing issues and collect on accounts where appropriate.

The role emphasizes active listening, patient communication, and helpful problem-solving to drive client satisfaction. Requirements include a High School diploma or equivalent, and the ability to work independently with strong computer and telephone etiquette.

Qualifications

• Experience handling customer inquiries via multiple channels to resolve issues.
• Ability to gather information, verify details and provide clear guidance.

Responsibilities

• Collect on accounts where appropriate.
• Assist clients with billing questions and product/service usage guidance.
• Demonstrate ability to manage workload with minimal supervision and maintain professional phone etiquette.

Skills

Customer service

Communication

Active listening

Patience

Problem solving

Education

High School diploma or equivalent

Job description

Deliver high quality work with consistency and pride

Join our team and earn $17.50 per hour

This is a fully remote position.

We have amazing people who are the driving force, the inspiration and foundation of our company. Work one on one with clients and sales to solve complex billing issues within all Pitney Bowes entities via phone, email and chat

Collect on accounts where appropriate

Help drive PB revenue by identifying customer needs and providing recommendations to clients on service/product use where appropriate

Demonstrated ability to manage your workday with little guidance

Active listening skills to determine customer needs and a best course of action

Ability to be patient and friendly with all types of customers

Familiarity with computers and telephone etiquette

Ability to troubleshoot issues and provide clear and concise directions to customers

High School diploma or equivalent

At Pitney Bowes, our passionate and ambitious team delivers innovations that help clients navigate the complex and always evolving world of commerce: from helping them use data to market to the best customers, to enabling the sending of parcels and packages efficiently, to securing payments through statements and invoices. Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women/Men/Veterans/Individuals with Disabilities/LGBT are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities line.

All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.