Account Support Associate

Pitney Bowes; Town of King (WI); Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Remote work

Job summary

Pitney Bowes is hiring a remote billing support specialist. Earn $17.50 per hour and work with clients and sales to resolve complex billing issues via phone, email and chat. The role emphasizes clear communication and professional service, with the flexibility of a fully remote setup.

The position requires a high school diploma, strong listening and problem-solving skills, and the ability to work independently to collect on accounts and advise on product usage.

Qualifications

• High School diploma or equivalent.
• Experience handling billing issues preferred.

Responsibilities

• Assist clients and sales to resolve complex billing issues via phone, email and chat.
• Collect on accounts where appropriate.
• Identify customer needs and provide recommendations on service/product usage.

Skills

Active listening

Patience

Troubleshooting

Strong communication

Education

High School diploma or equivalent

Job description

Deliver high quality work with consistency and pride

Join our team and earn $17.50 per hour

This is a fully remote position.

We have amazing people who are the driving force, the inspiration and foundation of our company. Work one on one with clients and sales to solve complex billing issues within all Pitney Bowes entities via phone, email and chat

Collect on accounts where appropriate

Help drive PB revenue by identifying customer needs and providing recommendations to clients on service/product use where appropriate

Demonstrated ability to manage your workday with little guidance

Active listening skills to determine customer needs and a best course of action

Ability to be patient and friendly with all types of customers

Familiarity with computers and telephone etiquette

Ability to troubleshoot issues and provide clear and concise directions to customers

High School diploma or equivalent

At Pitney Bowes, our passionate and ambitious team delivers innovations that help clients navigate the complex and always evolving world of commerce: from helping them use data to market to the best customers, to enabling the sending of parcels and packages efficiently, to securing payments through statements and invoices. Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women/Men/Veterans/Individuals with Disabilities/LGBT are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities line.

All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.