Account Support Associate at Pitney Bowes

Pitney Bowes; Wisconsin; Remote; USD 20,000 - 28,000; Full time

Job summary

Pitney Bowes is seeking an Account Support Associate to help clients resolve billing issues and maximize product usage. This on-site role is advertised as full-time but the posting notes a fully remote option, reflecting flexibility in the team.

The position offers $17.50 per hour and aims to deliver exceptional service to our customers. As part of the team, you will collaborate with sales and other departments to ensure accurate, timely resolutions while maintaining a customer-centric approach

Qualifications

• Strong analytical and organizational skills.
• Highly organized with ability to multitask and manage change.
• Strong verbal and written communication skills.
• High School diploma or equivalent.

Responsibilities

• Work one on one with clients and sales to solve complex billing issues within all Pitney Bowes entities via phone, email and chat.
• Collaborate with other departments to solve client issues.
• Find root cause to prevent repeat issues.
• Collect on accounts where appropriate.
• Identify customer needs and provide recommendations on service/product use.

Skills

Strong analytical skills

Excellent organizational skills

Strong communication skills

Customer-focused

Self-starter

Education

High School diploma or equivalent

Tools

Computers

Job description

Account Support Associate at Pitney Bowes in WI, US. This Full time on site position offers great opportunities for career growth. This is a fully remote position.

Job Description

Join our team and earn $17.50 per hour. This is a fully remote position.

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

What We’re Looking For

• Act with urgency, accountability, and purpose
• Deliver high quality work with consistency and pride
• Collaborate effectively and elevate those around them
• Focus on outcomes that drive impact and growth

Additional Candidate Profile

• Are passionate about client success
• Enjoy collaborating with others
• Strive to exceed expectations
• Move boldly in the quest for superior and best in market solutions
• Have a high-level of ethics and commitment as well as being a self-starter

Who You Are

• Passionate about client success and see opportunities where others see challenges.
• A forward thinker who acts with purposefulness and speed and is committed to championing new ideas, strategies or concepts, to ensure teams succeed

What You Will Do

• Work one on one with clients and sales to solve complex billing issues within all Pitney Bowes entities via phone, email and chat
• Collaborate with other departments to solve client issues
• Find root cause to prevent repeat issues
• Collect on accounts where appropriate
• Help drive PB revenue by identifying customer needs and providing recommendations to clients on service/product use where appropriate

What We Will Provide

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse prospective and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (pbprojectliving.com)

Your Background

• Strong analytical and organizational skills
• Highly organized with ability to multitask and manage change
• Demonstrated ability to manage your workday with little guidance
• Strong verbal and written communication skills for discussing topics with clients with great attention to detail
• Active listening skills to determine customer needs and a best course of action
• Ability to be patient and friendly with all types of customers
• Flexibility and adaptability to work in a fast-paced environment
• Familiarity with computers and telephone etiquette
• Ability to troubleshoot issues and provide clear and concise directions to customers
• High School diploma or equivalent

We Will Provide (Benefits Continuation)

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

Equal Employment Opportunity

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women/Men/Veterans/Individuals with Disabilities/LGBT are encouraged to apply.

All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.

Our Team

At Pitney Bowes, our passionate and ambitious team delivers innovations that help clients navigate the complex and always evolving world of commerce: from helping them use data to market to the best customers, to enabling the sending of parcels and packages efficiently, to securing payments through statements and invoices. In everything, we do, we deliver accuracy and precision to drive meaningful impact.