Account Support Associate

Pitney Bowes; Wisconsin; À distance; USD 20 000 - 28 000; Plein temps

Résumé du poste

Pitney Bowes is hiring for a fully remote billing support role in the United States. You will work one-on-one with clients and sales to resolve complex billing issues across Pitney Bowes entities via phone, email, and chat.

The role involves collaborating with other departments, identifying root causes, and collecting on accounts when appropriate. We are looking for strong analytical and organizational skills, multitasking ability, and excellent verbal/written communication.

Qualifications

• Strong analytical and organizational skills.
• Ability to multitask and manage change.
• Strong verbal and written communication skills for discussing topics with clients with great attention to detail.
• Active listening skills to determine customer needs and a best course of action.
• Ability to be patient and friendly with all types of customers.
• Flexibility and adaptability to work in a fast-paced environment.
• Familiarity with computers and telephone etiquette.
• High School diploma or equivalent.

Responsabilités

• Work one on one with clients and sales to solve complex billing issues within all Pitney Bowes entities via phone, email and chat.
• Collaborate with other departments to solve client issues.
• Find root cause to prevent repeat issues.
• Collect on accounts where appropriate.
• Help drive PB revenue by identifying customer needs and providing recommendations to clients on service/product use where appropriate.

Connaissances

Analytical skills

Organizational skills

Multitasking

Verbal communication

Written communication

Active listening

Patience

Telephone etiquette

Customer service

Formation

High School diploma or equivalent

Description du poste

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.We’re looking for people who:Act with urgency, accountability, and purposeDeliver high quality work with consistency and prideCollaborate effectively and elevate those around themFocus on outcomes that drive impact and growthJob Description:Join our team and earn $17.50 per hourThis is a fully remote position.At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.We actively look for prospects who:Are passionate about client successEnjoy collaborating with othersStrive to exceed expectationsMove boldly in the quest for superior and best in market solutionsHave a high-level of ethics and commitment as well as being a self-starterYou are:Passionate about client success and see opportunities where others see challenges.A forward thinker who acts with purposefulness and speed and is committed to championing new ideas, strategies or concepts, to ensure teams succeedYou will:Work one on one with clients and sales to solve complex billing issues within all Pitney Bowes entities via phone, email and chatCollaborate with other departments to solve client issuesFind root cause to prevent repeat issuesCollect on accounts where appropriateHelp drive PB revenue by identifying customer needs and providing recommendations to clients on service/product use where appropriateWe will:Provide the opportunity to grow and develop your careerOffer an inclusive environment that encourages diverse prospective and ideasDeliver challenging and unique opportunities to contribute to the success of a transforming organizationOffer comprehensive benefits globally (pbprojectliving.com)Your Background:Strong analytical and organizational skillsHighly organized with ability to multitask and manage changeDemonstrated ability to manage your workday with little guidanceStrong verbal and written communication skills for discussing topics with clients with great attention to detailActive listening skills to determine customer needs and a best course of actionAbility to be patient and friendly with all types of customersFlexibility and adaptability to work in a fast-paced environmentFamiliarity with computers and telephone etiquetteAbility to troubleshoot issues and provide clear and concise directions to customersHigh School diploma or equivalentOur Team:At Pitney Bowes, our passionate and ambitious team delivers innovations that help clients navigate the complex and always evolving world of commerce: from helping them use data to market to the best customers, to enabling the sending of parcels and packages efficiently, to securing payments through statements and invoices. In everything, we do, we deliver accuracy and precision to drive meaningful impact.Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.Women/Men/Veterans/Individuals with Disabilities/LGBT are encouraged to apply.All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities line.We will:• Provide the opportunity to grow and develop your career• Offer an inclusive environment that encourages diverse perspectives and ideas• Deliver challenging and unique opportunities to contribute to the success of a transforming organization• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.