Account Success Manager - West

Socket.dev; California (MO); On-site; USD 100,000 - 165,000; Full time

Job summary

Landa is seeking an experienced Account Success Manager to drive press performance and work with customers to optimize production workflows. You will own customer productivity and collaborate with cross-functional partners to deliver faster, better outcomes for customers.

In this role, you will guide customers as they ramp the Landa Nanographic Press and work with a matrix of field engineers and regional teams to ensure value realization across applications, quality, and productivity.

Qualifications

• Reside in or willing to relocate to Los Angeles, CA.
• Ability to travel 50%+ of the time.
• Experience with an end-to-end printing production environment.
• In-depth understanding of customer applications.
• Service & Account Management experience.
• Experience in project management.
• Capability to work in a governance model with multiple functions to achieve success.
• Excellent interpersonal, communication and presentation skills.
• Ability to build a long-term relationship with the customer.
• This job requires United States work authorization.

Responsibilities

• Ownership of customer success and satisfaction for the managed accounts.
• Work closely with customers to improve utilization of a Landa Nanographic Press.
• Assist in selecting work and production best suited to the press to increase pages produced.
• Guide the customer as they ramp up the new press and develop its use throughout the PLC.
• Be Landa's focal point in front of the customer: building trust and providing transparency on progress.
• Matrix management of onsite field service engineers and remote cross-functional team; coordinate with Tech Support, R&D and Logistics.
• Support with pre-sales activities in the region, such as demonstrations and sample handling.

Skills

Travel 50%+

Printing production

Customer apps

Account management

Project management

Stakeholder management

Communication skills

Relationship building

Governance model

US work authorization

Job description

Landa is seeking an experienced Account Success Manager to drive press performance and work with customers to optimize production workflows.

In this role, you will own customer productivity and work closely with cross-functional partners to deliver faster, better outcomes for customers.

Responsibilities

• Ownership of customer success and satisfaction for the managed accounts
• Work closely with Landa customers to improve the overall level of utilization of a Landa Nanographic Press
• Work with the customer to assist in the selection of work and production best suited to the press with the objective of building the volume of pages produced - ensure the Landa promise by delivering the value proposition (applications, quality and productivity)
• Guide the customer as they ramp upthe new press and develop its use throughout the PLC
• Be Landa's focal point in front of the customer: building up trust with the customer and providing transparency on project progress
• Matrix management of Landa’s onsite field service engineers and remote cross-functional team, including Landa’s Tech Support, R&D and Logistics.Facilitate clear and accurate communication to achieve faster and better outcomes for the customer
• Support withpre-sales activities in the region, such as demonstrations and sample handling

Requirements

• Reside in or willing to relocate to Los Angeles, CA
• Ability to travel 50+% of the time
• Experience with an E2E printing production environment, with an in-depth understanding of the production floor
• Detailed understanding of customer applications
• Service & Account Management experience
• Experience in project management
• Capability to work in a complex environment with multiple external and internal stakeholders (customer, service, business) - Ability to work in a governance model with multiple functions to achieve success
• Great interpersonal, communication and presentation skills
• Capability to build a long-term relationship with the customer
• This job requires United States work authorization