Field Service Engineer, Neenah, Wisconsin

Landa Digital Printing; Neenah (WI); On-site; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Field Service Engineer, where you'll play a vital role in ensuring customer satisfaction with cutting-edge printing technology. This position involves providing top-notch technical support, transferring knowledge to press operators, and resolving technical issues on-site. You'll work closely with a diverse customer base, enhancing relationships while traveling extensively within the Midwest. If you are self-motivated, possess excellent troubleshooting skills, and thrive under pressure, this is an exciting opportunity to make a significant impact in the printing services industry.

Qualifications

• 2+ years of experience in product support for digital printers or offset presses.
• Strong troubleshooting skills and technical capabilities required.

Responsibilities

• Provide technical support to ensure customer satisfaction with printing presses.
• Transfer technical knowledge to customers and resolve on-site issues.

Skills

Technical Support

Troubleshooting Skills

Interpersonal Skills

Self-Motivation

Communication Skills

Tools

Inkjet Systems

Job description

Field Service Engineer, Neenah, Wisconsin

Landa is seeking a Field Service Engineer (FSE) who will ensure optimum customer satisfaction with Landa's Nanographic Printing presses by providing first-class technical support to Landa's growing customer base and enhancing strong relationships with customers.

Responsibilities

1. Transfer of technical knowledge to press operators to resolve on-site technical issues
2. Escalate complex issues to Landa’s worldwide teams to ensure optimal and effective treatment of customer issues
3. Harness technical knowledge of the technical aspects of the presses, to maximize both press production and productivity

Requirements

1. 2+ years of experience in product support in the graphic arts industry for digital printers or offset presses
2. Experience in inkjet systems - an advantage
3. End to end, highly-skilled technical capabilities and strong troubleshooting skills
4. Willingness to shift mode employment - 1st, 2nd, and 3rd Shifts
5. Residence in the United States
6. Willingness to travel within the Midwest area to customers' sites (Up to 50% overnight)
7. This job requires United States work authorization
8. Valid driving license

Attributes

1. Availability to work flexible hours, with the ability to travel extensively to customers' sites (including overnight trips)
2. Ability to work under remote supervision and perform well under pressure
3. Excellent interpersonal skills, working with global customers and colleagues
4. "Can do" approach using established technical policies and procedures to handle customer issues effectively
5. Excellent self-learning capabilities - always looking to deepen knowledge of existing systems, technologies, and products
6. Self-motivated and able to work in a dynamic workplace
7. Clear and effective English communication skills

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service and Engineering

Industries

Printing Services