Field Service Engineer

Landa; Anaheim (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

Landa is seeking a Field Service Engineer (FSE) to ensure optimum customer satisfaction with Landa's Nanographic Printing presses by providing first-class technical support to the growing customer base and enhancing strong relationships with customers.

Based in the United States, the FSE will travel extensively to customer sites, diagnose complex issues, transfer knowledge to press operators, and escalate when needed to keep production flowing and clients satisfied.

Qualifications

• 2+ years of experience in product support in the graphic arts industry for digital printers or offset presses.
• Experience in inkjet systems is an advantage.
• End to end, highly-skilled technical capabilities and strong troubleshooting skills.
• Residence in the United States.
• Willingness to travel extensively to customers' sites (~50%).
• Valid driving license.

Responsibilities

• Transfer of technical knowledge to press operators to resolve on-site technical issues.
• Escalate complex issues to Landa’s worldwide teams to ensure optimal treatment of customer issues.
• Harness technical knowledge on the presses to maximize press production and productivity.

Skills

Troubleshooting skills

Interpersonal skills

English communication

Self-motivated

Job description

Landa is seeking a Field Service Engineer (FSE) who will ensure optimum customer satisfaction with Landa's Nanographic Printing® presses by providing first-class technical support to Landa's growing customer base and enhancing strong relationships with customers.

Responsibilities:

• Transfer of technical knowledge to press operators to resolve on-site technical issues
• Escalate complex issues to Landa’s worldwide teams to ensure optimal and effective treatment of customer issues
• Harness technical knowledge on the technical aspects of the presses, to maximize both press production and productivity

Requirements:

• 2+ years of experience in product support in the graphic arts industry for digital printers or offset presses
• Experience in inkjet systems - an advantage
• End to end, highly-skilled technical capabilities and strong troubleshooting skills
• Residence in the United States
• Willingness to extensive travel (~50%) to customers' sites
• Valid driving license

Attributes:

• Availability to work flexible hours, with the ability to travel extensively to customers' sites (including overnight trips)
• Ability to work under remote supervision and perform well under pressure
• Excellent interpersonal skills, working with global customers and colleagues
• \"Can do\" approach using established technical policies and procedures to effectively handle customer issues
• Excellent self-learning capabilities - always looking to deepen knowledge of existing systems, technologies, and products
• Self-motivated and able to work in a dynamic workplace
• Clear and effective English communication skills