Account Manager

LandCare LLC; Allentown (Lehigh County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

401K with 3.5% match

Medical, dental, and vision coverage

Paid Time Off + 9 holidays

Formal training and development

Job summary

LandCare LLC is seeking a dynamic client service and business development professional to strengthen relationships with existing clients and pursue new opportunities. You will collaborate closely with the Branch Manager, Production Manager, and production teams to deliver solutions and maintain LandCare’s service standards.

You will identify new clients, organize networking events, and convert prospects into committed customers while contributing to a team-based profit-sharing culture and

Qualifications

• Experience in client retention and account management.
• Proven ability to prospect and close new business.
• Strong communication and problem-solving skills.

Responsibilities

• Drive customer satisfaction and retention by understanding the individual needs of our customers
• Provide excellent service and communication in a constructive, courteous manner with a focus on problem solving
• Promote high standards for customer service, safety, and LandCare’s culture and core values in a positive team environment
• Provide organizational management, leadership and communication between client and production team in a timely fashion and work cooperatively to find delivery solutions
• Maintain LandCare’s Landscape Quality Audit process in conjunction with Production Manager to identify property maintenance needs and enhancement opportunities
• Create client proposals, contracts, and recommendations and estimates that are designed to meet each client’s objectives are accurately and appropriately priced

Skills

Client relationships

Customer service

Networking

Sales orientation

Job description

This position is a high impact role, working closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful relationships with each of our clients. This person will manage existing client relationships, new customer development, and new networking opportunities within the industry.

WHAT WILL YOU BE DOING?

Client Service and Retention

• Drive customer satisfaction and retention by understanding the individual needs of our customers
• Provide excellent service and communication in a constructive, courteous manner with a focus on problem solving
• Promote high standards for customer service, safety, and LandCare’s culture and core values in a positive team environment
• Provide organizational management, leadership and communication between client and production team in a timely fashion and work cooperatively to find delivery solutions
• Maintain LandCare’s Landscape Quality Audit process in conjunction with Production Manager to identify property maintenance needs and enhancement opportunities
• Create client proposals, contracts, and recommendations and estimates that are designed to meet each client’s objectives are accurately and appropriately priced

New Business Development

• Identify new business opportunities by cultivating and maintaining business relationships with existing customers
• Actively prospect for potential clients and pursue new business relationships
• Participate in, organize, and lead networking events to foster relationships with potential and existing customers as both a leader in the industry and a representative of LandCare

Besides the great team environment and the ability to work outside, we also have a strong benefits package for our team members:

• Competitive base salary
• Team based profit sharing program
• 401K for all employees with 3.5% company match
• Company-provided vehicle
• Medical, dental, and vision coverage
• Paid Time Off Policy + 9 corporate holidays
• Formal training and development program