Account Success Coach | Relationship & Negotiation Pro

R2o; Ohio; Hybrid; USD 48,000 - 72,000; Full time

Benefits offered by this job

Magic Factor

Independence

Professional Growth

Job summary

R2o is seeking an Account Manager (AM) to advocate for customers and keep their dream alive. You’ll be a consultant, problem-solver, and negotiator who helps customers stay on track so they can own the products they love.

You’ll manage active accounts, re-engage at-risk customers, and protect the business with thoughtful solutions. Expect to work in a role blending office and community presence, with a focus on personal rapport, accurate records, and timely resolutions.

Qualifications

• Ability to manage active customer relationships and drive success.
• Creative negotiation skills to protect business while helping customers.
• Proficiency with CRM and POS systems.
• Strong communication, empathy and firmness when needed.
• Problem solving with a customer-centric approach.

Responsibilities

• Be the primary point of contact for active customers.
• Negotiate to keep customers and protect the business.
• Maintain high energy and positive attitude on calls and visits.
• Own specific customer lists and follow up on retention opportunities.
• Keep records accurate and document interactions precisely.
• Seek ways to add value in every conversation, including renewals.

Skills

Relationship Mgmt

Negotiation

CRM Proficiency

Communication

Problem Solving

Job description

R2o is seeking an Account Manager (AM) to advocate for customers and keep their dream alive. You’ll be a consultant, problem-solver, and negotiator who helps customers stay on track so they can own the products they love.

You’ll manage active accounts, re-engage at-risk customers, and protect the business with thoughtful solutions. Expect to work in a role blending office and community presence, with a focus on personal rapport, accurate records, and timely resolutions.