Customer Success Manager

Stealth AI Startup; Dallas (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Company equity

Performance-based bonuses

Competitive base salary

Job summary

A rapidly growing tech company in Dallas, Texas is seeking an experienced Account Manager to focus on at-risk accounts and client engagement. This position requires a proactive approach to turn around account issues and identify growth opportunities. The ideal candidate has experience in SaaS or technology, and has held relevant roles such as Account Manager or Customer Success Manager. Competitive salary, equity, and performance bonuses are offered for this on-site role.

Qualifications

• Must have experience in a SaaS, Software, or Tech setting.
• Held roles like Account Manager, Account Executive, or Customer Success Manager.

Responsibilities

• Take ownership of at-risk accounts and implement recovery plans.
• Build detailed success roadmaps aligned with client goals.
• Identify and proactively reach out to at-risk clients.
• Identify upsell and cross-sell opportunities.
• Act as the voice of the customer for product improvement.

Skills

SaaS experience

Client engagement

Proactive problem solving

Customer success management

Tools

CRM (Salesforce)

Job description

We are looking for a high-impact Account Manager. While many AMs prefer the easy renewals, you are the person who excels at turning around at-risk accounts, rebuilding trust, and finding the hidden growth opportunities within a complex portfolio.

In this role, you won't just be "checking in." You will build strategic action plans to stop churn in its tracks and demonstrate the long-term value of our platform to stakeholders who may have lost their way.

This is an on-site position in Allen, Tx

Why you would like this role

Its not a sales role, if you're in a sales role but want to pivot to client engagement, this is your opportunity.

What You’ll Do

• Portfolio Recovery: Take ownership of at-risk accounts, identifying root causes of dissatisfaction and implementing aggressive "Save" plans.
• Action Planning: Build and execute detailed success roadmaps that align our software’s capabilities with the client’s evolving business goals.
• Proactiveness: Identifying at-risk clients or low usage clients. Proactively reaching out to them to fix an issue before it becomes a problem
• Expansion Revenue: Identify upsell and cross-sell opportunities within existing accounts to increase total contract value (TCV).
• Feedback Loop: Act as the voice of the customer, feeding critical insights back to Product and Engineering to prevent future churn.

Qualifications

• Industry Experience: You must have experience in a SaaS, Software, or Tech setting.
• Direct Role Experience: You have held one of the following titles: Account Manager, Account Executive, Relationship Manager, Customer Success Manager, or Outside Sales.

Why Join Us?

• Company equity
• One of the fastest-growing companies in the US!
• Highly competitive base salary + performance-based retention/growth bonuses.