Account Specialist: Return-to-Work & Client Care

Sterling Medical; Idaho Falls (ID); Presencial; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

Sterling Urgent Care seeks an Account Specialist to join the Account Maintenance team in Idaho. The role focuses on managing and nurturing membership and occupational medicine accounts with employers, coordinating care among workers, employers, and providers, and promoting additional services to existing clients.

The ideal candidate values service excellence, strong communication, and teamwork, aligning with our mission to provide affordable and accessible healthcare to communities.

Formación

• Positive attitude and strong interpersonal skills.
• Coachable and open to feedback.
• Finishers Wanted: completes tasks with accuracy.
• Concierge attitude with exceptional service.
• Trust and integrity in client interactions.
• Team-oriented and family-like culture.

Responsabilidades

• Live Our Values: Embrace and embody our values of being Coachable, Finishers Wanted, Concierge Attitude, Remaining Flexible, Trust, and Family in all interactions and tasks.
• Membership and Account Maintenance: Manage and nurture membership and occupational medicine accounts with employers, ensuring each interaction reflects our commitment to excellence and service.
• Care Coordination: Foster ongoing communication among injured workers, employers, physicians, and workers' compensation carriers, demonstrating empathy and proactive support.
• Return-to-Work Advocacy: Collaborate with treating providers and employers to facilitate early return-to-work plans, reducing downtime and supporting workplace productivity.
• Client Engagement: Introduce additional occupational medicine services to existing clients, providing personalized solutions and resolving inquiries with a solutions-oriented approach.
• Adaptability: Remain flexible and responsive to the evolving needs of clients and the team, contributing positively to a collaborative work environment.

Conocimientos

Customer service

Interpersonal skills

Coachable

Descripción del empleo

Sterling Urgent Care seeks an Account Specialist to join the Account Maintenance team in Idaho. The role focuses on managing and nurturing membership and occupational medicine accounts with employers, coordinating care among workers, employers, and providers, and promoting additional services to existing clients.

The ideal candidate values service excellence, strong communication, and teamwork, aligning with our mission to provide affordable and accessible healthcare to communities.